Program Manager - Operation Manager

Internal Revenue Service • Fresno County, CA

1d • Onsite

About The Position

The Program Manager oversees planning, direction, and timely execution of a program or program segments, including setting objectives for subordinate organizational units and approving longer-range work plans. The position manages organizational and policy changes, and exercises authority over the allocation and distribution of budget funds.

In the Refundable Credits Examination Operation within Return Integrity and Compliance Services (RICS), the position works with Wage and Investment (W&I) executives, Area Directors, and counterparts in other IRS divisions to formulate new or revised policies. It develops objectives, strategies, actions, and success factors for Policy; ensures area plans and accomplishments align with W&I goals, schedules, and policies; and briefs leaders on program plans and progress. The role prepares agency directives, IRM issuances, memoranda, policy statements, and other guidance, and recommends adjustments or alternative courses of action when needed.

The position is open to current permanent IRS competitive-service employees in RICS RCEO Fresno business units. Training is available. The role is subject to probationary requirements and may be conditional on classification and/or audit of federal tax returns.

Requirements

• One year of specialized experience at a level equivalent to the next lower payband or GS grade, demonstrating required managerial skills and technical competence.
• Experience applying management techniques, methods, theories, principles, or labor-relations concepts to accomplish program objectives with technical and administrative oversight.
• Experience applying regulations, official guidance, principles, procedures, and techniques to oversee program planning, development, and implementation.
• Experience using communication techniques to interact effectively and diplomatically with internal and external customers.
• Experience developing short- and long-term planning guidance, assessing resource use, evaluating inventory, managing workplans, and improving processes and procedures.
• Experience applying financial management principles, managing program budgets, monitoring effectiveness, and recommending financially sound operational changes.
• Experience reviewing proposals, conducting studies, making recommendations, and analyzing new or revised policies.
• Experience using program, work-function, and staff-hour planning methods to initiate, plan, organize, direct, and manage functions and employees.
• Experience applying strategic human resources, personnel management, and administration principles, practices, and policies to guide program operations.
• Experience providing management feedback and staff guidance through oral and written communication, and facilitating discussions with stakeholders.
• Experience leading projects, establishing and evaluating internal controls, and supporting audits by oversight bodies such as TIGTA and GAO.
• Current civilian employees must have completed at least 90 days of federal civilian service since their latest qualifying non-temporary competitive appointment by the announcement closing or applicable cut-off date.
• Must meet applicable probationary-period requirements; a one-year supervisory or managerial probationary period applies unless already completed.
• Employment may be conditional upon classification and/or audit of federal tax returns, potentially including up to two years of returns.

Responsibilities

• Oversee the overall planning, direction, and timely execution of programs, program segments, or comparable staff functions.
• Set goals and objectives for subordinate organizational units and approve multi-year and longer-range work plans.
• Manage overall work and revise long-range plans, goals, and objectives as needed.
• Manage development of policy changes in response to appropriation levels or legislative changes.
• Manage organizational changes or major changes to program structure and content.
• Approve allocation and distribution of funds within the organization’s budget.
• Work with W&I executives, Area Directors, and counterparts in other IRS divisions to formulate new or revised W&I policies.
• Develop overall objectives, strategies, actions, and critical success factors for Policy.
• Ensure area plans and accomplishments are consistent with W&I goals, schedules, and policies.
• Conduct briefings and prepare comprehensive reports on program plans, progress, findings, and recommendations for senior leaders.
• Prepare agency directives, IRM issuances, memoranda, W&I policy statements, and other written guidance and recommendations.
• Recommend actions when adjustments or a different course of action are necessary.
• Manage program resources and budgets, evaluate program effectiveness, and recommend financially sound operational changes.
• Plan and manage work functions and staff-hour requirements; provide guidance, leadership, and oversight to staff and supervisors.
• Lead projects, establish and evaluate internal controls, and support oversight audits, including preparing responses to inquiries, findings, and recommendations.

Benefits

• Alternative work schedules and staggered work hours may be available.
• Federal employee benefits are available; details are referred to the Employee Resource Center and benefits information.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed