Program Manager w/Public Trust
About The Position
TekSynap is seeking a Program Manager to support a federal agency and lead contract operations for a large federal enterprise infrastructure and end-user support environment. The Program Manager serves as the primary interface with Government leadership and oversees delivery across network operations, service desk operations, cybersecurity, cloud services, telecommunications, and infrastructure modernization. The position provides overall program leadership and contract oversight, manages technical teams, and ensures contract performance, SLA compliance, quality assurance, and customer satisfaction. It also supports transition and modernization efforts, continuous service improvement, strategic planning, executive reporting, business development, and proposal activities. The role manages complex, high-risk programs and prepares integrated schedules and budgets to support planning, execution, and reporting. This is an onsite position in Suitland, Maryland, with a Monday–Friday day schedule from 8:00 a.m. to 4:30 p.m. Travel is 5%. The position supports an upcoming government contract proposal and is contingent on contract award and government approval. Candidates may be required to sign a Letter of Commitment. Candidates must be U.S. citizens and hold Public Trust clearance.
Requirements
- A combination of 12 years of IT experience, including five years in a management or supervisory capacity and three years in the functional area of the project to be managed.
- Experience in federal infrastructure programs, service desk, cloud, and operations management.
- Demonstrated experience supporting government agencies, customers, or contracts in federal environments, including the Intelligence Community, Department of Defense, Federal civilian agencies, or military organizations.
- ITIL v4 certification.
- Bachelor’s degree or an additional six years in IT-related jobs.
- Public Trust clearance.
- U.S. citizenship.
- Competency in federal contract management.
Nice To Haves
- Prior experience supporting the same or a similar contract, with an in-depth understanding of the customer environment, requirements, and operational landscape.
- ITIL V5 certification.
- PMP certification.
Responsibilities
- Provide overall program leadership and contract oversight.
- Serve as a primary point of contact with Government leadership.
- Manage technical teams supporting enterprise IT operations.
- Oversee staffing, performance management, reporting, and quality assurance.
- Manage risk, issue resolution, and continuous service improvement initiatives.
- Ensure contract performance, SLA compliance, and customer satisfaction.
- Lead transition, modernization, and operational improvement efforts.
- Support strategic planning and executive reporting.
- Manage highly complex and high-risk programs, ensuring successful execution and delivery of contract objectives.
- Perform business development activities, including identifying growth opportunities and supporting capture and proposal efforts.
- Prepare and maintain integrated program schedules and budgets to support effective planning, execution, and reporting.
- Manage program budgets, resource prioritization, and personnel-related matters to ensure operational effectiveness and contract success.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- 401(k)
- Life insurance
- Short-term and long-term disability plans
- Vacation time
- Holidays
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What This Job Offers
Job Type
Full-time
Career Level
Manager
