Lead Technical Program Manager - Trust & Safety
About The Position
As a Lead Technical Program Manager in the Commercial & Investment Bank, you will drive the successful delivery of complex technology projects and programs that support business goals across the firm. The role applies technical expertise to develop innovative solutions while managing resources, budgets, and high-performing teams. You will navigate ambiguity and change, align technology initiatives with business goals, and use communication and stakeholder-management skills to influence decision-making. As a subject matter expert, you will contribute to operational plans and risk-management strategies and ensure high-quality, professional service delivery. The role works closely with engineering, product, commercialization, operations, and business stakeholders. It includes guiding multiple feature teams through agile practices, coordinating quarterly program increment planning, and tracking and reporting program performance and delivery metrics. Project documentation and artifacts are maintained using Confluence and JIRA.
Requirements
- 5+ years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in a large organization, including at least 3 years in a Lead or Senior role.
- Hands-on experience working directly with feature teams in an agility or scrum master capacity within large-scale agile environments.
- Advanced stakeholder-management expertise and the ability to establish productive working relationships and influence decision-making across cross-functional teams and clients.
- Track record of managing resources, budgets, and high-performing teams in a fast-paced agile environment.
- Strong understanding of agile methodologies and metrics.
- Substantial experience with project-management tools and software, including JIRA, Confluence, and Project.
- Analytical and problem-solving skills, including the ability to interpret data and provide actionable insights.
- Leadership, communication, and stakeholder-management skills.
- Organizational skills and attention to detail.
- Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related field.
Nice To Haves
- PMP (Project Management Professional) or Agile/Scrum certification, such as CSM, PSM, SAFe, or equivalent.
- Experience working in a highly matrixed, complex organization.
- Experience managing commercialized product launches.
- Familiarity with financial services, FinTech, payments, fraud prevention, and AI/ML strategies.
Responsibilities
- Develop and execute project plans covering technical and non-technical requirements, dependencies, integration points, resource allocation, and timelines to deliver end-to-end solutions on time.
- Identify and mitigate risks, address potential roadblocks, and implement contingency plans to maintain project and program momentum.
- Collaborate with engineering, product, commercialization, operations, and business stakeholders to define program scope, objectives, and deliverables and align them with business goals.
- Assess program performance, identify opportunities for improvement, and implement data-driven optimizations.
- Guide multiple feature teams in agile ceremonies, including backlog refinement, sprint planning, daily stand-ups, reviews, and retrospectives.
- Promote agile methodologies and continuous learning and innovation, and help feature teams understand and implement organizational agile principles and practices.
- Organize and facilitate quarterly PI planning sessions with program stakeholders, baseline a 90-day plan, and track and report progress against key deliverables.
- Monitor and report agile metrics, including velocity, say/do, churn, burn-down charts, and time to market, and work with Product and Engineering Leads on improvement plans.
- Assist in creating and maintaining project documentation and artifacts using Confluence and JIRA.
Benefits
- Competitive total rewards package, including base salary; eligible roles may also receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
- Comprehensive health care coverage.
- On-site health and wellness centers.
- Retirement savings plan.
- Backup childcare.
- Tuition reimbursement.
- Mental health support.
- Financial coaching.
- Additional benefits and programs based on eligibility.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
