Partnership Trust & Safety Manager

Impact.com•Seattle, NY

About The Position

The Marketplace Partnership Trust & Safety Manager sets standards and policies that support a trustworthy marketplace. The role defines acceptable behavior, access and verification requirements, marketplace participation and advertising rules, and standards for partner content, including AI-assisted promotions. It ensures advertisers and partners receive accurate information and clear communications about participation expectations. The position combines policy design, operational rigor, and data stewardship. It uses marketplace data to identify fraud, policy violations, and safety risks; supports trust and safety metrics, dashboards, and alerting; and works with enforcement teams to improve incident workflows. The manager also owns trust and safety communications with publishers and advertisers and collaborates with marketplace operations, legal, engineering, customer support, and data science. The role serves as a subject matter expert on how data integrity affects user engagement, gross transaction value, safety, and compliance. The stated salary range is $150,000–$170,000 per year, plus a 5% variable annual bonus contingent on company performance. The position is eligible for an RSU grant. Benefits include medical, dental, and vision insurance; flexible spending accounts; a 401(k); responsible PTO; mental health and wellness support; gym reimbursement; parental leave; learning resources; and home-office technology and internet support.

Requirements

At least 5 years of experience in trust and safety, marketplace policy, marketplace operations, business analysis, platform integrity, or a closely related field; advertising, affiliate, or partnership ecosystem experience is ideal.
Strong SQL skills and experience with BI tools such as Looker, Tableau, or Power BI.
Experience writing clear, enforceable policies and translating them into operational processes and guidance.
Understanding of data governance, data lifecycle, and taxonomy development, and experience defining standards for data used by multiple teams.
Working knowledge of partner vetting, identity verification, or fraud and abuse prevention in a two-sided marketplace.
Familiarity with advertising models, affiliate or performance marketing, tracking or attribution, product listing standards, user reputation systems, and content moderation workflows.
Current knowledge of issues involving AI-generated content, including disclosure, misrepresentation, and brand safety.
Strong communication and collaboration skills, including the ability to bridge technical and non-technical stakeholders and explain policy decisions to external partners and internal teams.
Ability to make judgment calls with incomplete information and document the reasoning behind them.
Bachelor’s degree in Business, Data Science, Economics, or a related field; a Master’s degree is preferred.

Nice To Haves

Experience with Python, R, or other scripting languages for data analysis.
Experience with contract or terms standards for marketplaces.
Background in dispute resolution or appeals processes.
Exposure to marketplace platforms such as e-commerce, gig economy, or peer-to-peer platforms.
Understanding of GDPR, content policy, or platform liability frameworks.
Experience working with global markets and regional regulatory requirements.
Equivalent experience in place of the listed degree.

Responsibilities

Define marketplace behavior standards, including rules for spam, unwanted messaging, outreach frequency and targeting, and prohibited or inappropriate content in partner-to-partner and partner-to-consumer communications.
Own standards and vetting criteria for marketplace actors and processes for verifying partner identity, ownership, and legitimacy.
Research and develop marketplace participation and behavior policies, including policies for permitted advertising models and partner-published AI-generated or AI-assisted promotional content.
Drive fair contracting, transparency, tracking quality, and dispute-resolution standards.
Define and enforce marketplace data standards, including affiliate types, verticals, categories, and media properties.
Improve listing quality so advertisers and partners have accurate and complete information.
Partner with Data Science to monitor behavioral and transactional data and identify fraud trends, policy violations, and emerging safety risks.
Support ongoing development of Trust & Safety metrics, dashboards, and alerting systems.
Work with enforcement teams to optimize workflows and automate incident categorization and prioritization.
Own trust and safety communications with publishers and advertisers, including proactive policy updates, compliance guidance, and confidence-building updates.
Work with marketplace operations, legal, engineering, and customer support to align strategy with marketplace governance goals.
Serve as a subject matter expert on the effects of data integrity on user engagement, GTV, safety, and compliance outcomes.

Benefits

Medical, dental, and vision insurance.
Office-only catered lunch on Tuesdays and Thursdays, a healthy snack bar, and coffee.
Flexible spending accounts.
401(k).
Responsible PTO policy and flexible working environment.
Up to 12 fully covered therapy or coaching sessions per year, with additional dependent coverage.
Monthly gym reimbursement.
Restricted Stock Units with a 3-year vesting schedule, pending Board approval.
Free Coursera subscription and PXA courses.
Paid parental leave: 26 weeks for the primary caregiver and 13 weeks for the secondary caregiver.
Technology stipend for a home office.
Monthly internet allowance.
5% variable annual bonus contingent on company performance.