Senior Product Manager, Trust & Safety
About The Position
Lyft is seeking a Senior Product Manager to shape Trust and Safety products as the company expands globally and develops a hybrid platform that includes autonomous vehicles alongside human drivers. The role will work closely with the Growth organization and other teams to rethink support for Lyft’s partnerships and help ensure drivers and riders are part of a trusted community. The Product Manager will set the vision and roadmap for a safety platform that can accommodate the needs of different partners and community members while remaining maintainable and fast to execute. The role works across engineering, data science, machine learning, design, research, Policy, and Support to deliver tailored safety solutions and cohesive experiences for drivers and riders. It also represents Trust and Safety in existing and new partnerships, translating partner needs into clear requirements and guiding data-informed prioritization.
Requirements
- At least 5 years of Product Management experience, including experience in Trust and Safety roles.
- Deep technical acumen and experience delivering platform solutions that accelerate third-party integrations.
- Experience leading a team of engineers and setting clear goals, strategies, and long-term roadmaps.
- Comfort working in fast-moving, ambiguous environments and shaping solutions through both planning and implementation.
- Demonstrated impact working with internal and external partners across cultures and working styles.
- Strong communication skills and judgment about communication strategy with teams, partner teams, and executive leadership.
- Strong attention to detail and organizational skills, including the ability to balance multiple projects, deadlines, and requests.
Nice To Haves
- Engineering or Computer Science degree strongly preferred.
Responsibilities
- Design and build the platform supporting Safety as Lyft expands globally, defining a vision and roadmap that accounts for the needs of partners and community members.
- Partner with engineering, data science, machine learning, design, and research teams to develop partner-specific safety solutions while maintaining a core platform that supports speed and maintainability.
- Partner with Policy and Support teams to create a cohesive experience for drivers and riders who encounter issues using Lyft.
- Represent Trust and Safety as the subject matter expert in ongoing and new partnerships, ensuring requirements are captured and understood by the team.
- Conceptualize, manage, and prioritize multiple projects for stakeholders.
- Define success metrics and drive data-informed decisions to support effective prioritization.
Benefits
- Medical, dental, and vision insurance options, with additional programs available when enrolled.
- Mental health benefits.
- Family-building benefits.
- Child care and pet benefits.
- 401(k) plan with company match.
- 12 observed holidays; salaried team members receive discretionary paid time off, while hourly team members receive 15 days of paid time off.
- 18 weeks of paid parental leave for biological, adoptive, and foster parents.
- Subsidized commuter benefits.
- Monthly Lyft credits and complimentary Lyft Pink membership.
- Hybrid roles may work from anywhere for up to 4 weeks per year.
- In-office perks are available for hybrid roles; details are available from the recruiter.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
