Senior Product Manager, Trust & Safety

Lyft•New York, NY

4h•$148,000 - $185,000•Hybrid

About The Position

Lyft is seeking a Senior Product Manager to help shape Trust and Safety as the company expands globally and develops a hybrid platform with autonomous vehicles operating alongside drivers. The role focuses on the platform that supports safety and partnerships, working with the Growth organization to rethink how those partnerships are supported. Product management at Lyft brings together engineering, data science, and design to advance the company’s vision for transportation. This highly cross-functional position will define a vision and roadmap for safety platform capabilities, create solutions tailored to partners while maintaining a scalable core platform, and help provide a cohesive experience for Drivers and Riders who encounter issues. The role represents Trust and Safety in existing and new partnerships and drives prioritization through clear success metrics and data-informed decisions. The position is hybrid and requires working in the office three days per week, on Mondays, Wednesdays, and Thursdays. Hybrid employees may work from anywhere for up to four weeks per year. The expected base pay range in the New York City area is $148,000–$185,000, excluding potential equity, bonus, and benefits.

Requirements

At least 5 years of Product Management experience, including experience in Trust and Safety roles.
Deep technical acumen and experience delivering platform solutions that accelerate third-party integrations.
Experience leading a team of engineers and setting clear goals, strategies, and long-term roadmaps.
Ability to work in fast-moving, ambiguous environments, shaping solutions as well as implementing them.
Demonstrated impact working with internal and external partners across different cultures and working styles.
Strong communication skills and sound judgment about communication strategy across teams, partner teams, and executive leadership.
Detail-oriented, with strong organizational skills and the ability to balance multiple projects, deadlines, and requests.

Nice To Haves

Engineering or Computer Science degree strongly preferred.

Responsibilities

Design and build the future safety platform to support global expansion, setting an ambitious vision and roadmap that accounts for the needs of partners and community members.
Partner with engineering, data science, machine learning, design, and research teams to develop safety solutions tailored to partners while maintaining a core platform that enables speed and maintainability.
Partner with Policy and Support teams to provide Drivers and Riders with a cohesive experience when they encounter issues using Lyft.
Represent Trust and Safety as the subject matter expert in ongoing and new partnerships, ensuring requirements are captured and understood by the team.
Conceptualize, manage, and prioritize multiple stakeholder projects.
Define success metrics and drive data-informed decisions to optimize prioritization.

Benefits

Medical, dental, and vision insurance options, with additional programs available when enrolled.
Mental health benefits.
Family building benefits.
Child care and pet benefits.
401(k) plan with company match.
12 observed holidays.
Discretionary paid time off for salaried team members; 15 days of paid time off for hourly team members.
18 weeks of paid parental leave for biological, adoptive, and foster parents.
Subsidized commuter benefits.
Monthly Lyft credits and complimentary Lyft Pink membership.
In-office perks.