Partnership Trust & Safety Manager

impact.com•Seattle, WA

2d•$150,000 - $170,000

About The Position

The Marketplace Partnership Trust & Safety Manager sets standards and policies that support a trustworthy marketplace. The role defines acceptable marketplace behavior, access and vetting requirements, and policies governing marketplace participation, advertising, and content—including AI-assisted promotions. It ensures advertisers and partners have accurate information and clear communication about the standards required to participate. This position combines policy design, operational rigor, and data stewardship, and requires clear communication of decisions to advertisers and publishers. The manager works with Data Science, enforcement teams, marketplace operations, legal, engineering, and customer support to identify risks, develop and improve trust and safety processes, and align marketplace governance. The role also serves as a subject matter expert on how data integrity affects engagement, gross transaction value, safety, and compliance.

Requirements

At least 5 years of experience in trust and safety, marketplace policy, marketplace operations, business analysis, platform integrity, or a closely related field; ideally in an advertising, affiliate, or partnership ecosystem.
Strong SQL skills and experience with BI tools such as Looker, Tableau, or Power BI.
Experience writing clear, enforceable policies and translating them into operational processes and guidance.
Understanding of data governance, data lifecycle, and taxonomy development, with experience defining standards for data used across multiple teams.
Working knowledge of partner vetting, identity verification, or fraud and abuse prevention in a two-sided marketplace.
Familiarity with advertising models, affiliate or performance marketing, tracking or attribution, product listing standards, user reputation systems, and content moderation workflows.
Current knowledge of issues surrounding AI-generated content, including disclosure, misrepresentation, and brand safety.
Strong communication and collaboration skills, including the ability to bridge technical and non-technical stakeholders and explain policy decisions to external partners and internal teams.
Comfort making judgment calls with incomplete information and documenting the reasoning behind them.
Bachelor’s degree in Business, Data Science, Economics, or a related field.

Nice To Haves

Master’s degree is preferred.
Experience with Python, R, or other scripting languages for data analysis.
Experience with contract or terms standards for marketplaces.
Background in dispute resolution or appeals processes.
Exposure to marketplace platforms such as e-commerce, gig economy, or peer-to-peer platforms.
Understanding of GDPR, content policy, or platform liability frameworks.
Experience working with global markets and regional regulatory requirements.
Equivalent experience may be considered in place of the stated degree.

Responsibilities

Define standards for marketplace behavior, including spam, unwanted messaging, outreach frequency and targeting, and prohibited or inappropriate content in partner-to-partner and partner-to-consumer communications.
Own standards and vetting criteria for marketplace actors, and processes to confirm partner identity, ownership, and legitimacy.
Research and develop marketplace participation and behavior policies, including policies for allowed advertising models and partner-published AI-generated or AI-assisted promotional content.
Drive fair contracting standards, transparency, tracking quality, and dispute-resolution standards.
Define and enforce marketplace data standards, including affiliate types, verticals, categories, and media properties.
Drive listing quality and ensure accurate, complete information is available to advertisers and partners.
Partner with Data Science to monitor behavioral and transactional data and identify fraud trends, policy violations, and emerging safety risks.
Support the development and ongoing improvement of Trust & Safety metrics, dashboards, and alerting systems.
Partner with enforcement teams to optimize workflows and automate incident categorization and prioritization.
Own Trust & Safety communications with advertisers and publishers, including proactive policy updates, compliance guidance, and confidence-building updates.
Work with marketplace operations, legal, engineering, and customer support to align strategy with marketplace governance goals.
Serve as a subject matter expert on the effects of data integrity on user engagement, gross transaction value, safety, and compliance outcomes.

Benefits

Medical, dental, and vision insurance.
Office-only catered lunch on Tuesdays and Thursdays, a healthy snack bar, and coffee.
Flexible spending accounts and 401(k).
Responsible PTO policy and a flexible working environment.
Mental health and wellness benefit covering up to 12 therapy or coaching sessions per year, with additional dependent coverage.
Monthly gym reimbursement.
Restricted Stock Units (RSUs), with a 3-year vesting schedule, pending Board approval.
Free Coursera subscription and PXA courses.
Paid parental leave: 26 weeks for the primary caregiver and 13 weeks for the secondary caregiver.
Technology stipend for home office setup and a monthly internet allowance.
5% variable annual bonus contingent on Company performance.