Lead Technical Program Manager - Trust & Safety

JPMorganChase • Jersey City, NJ

7d

About The Position

As a Lead Technical Program Manager in the Commercial & Investment Bank, you will lead the delivery of complex technology projects and programs that support business goals across the firm. You will apply technical expertise to develop solutions while managing resources, budgets, and teams. The role requires navigating ambiguity and change, aligning technology initiatives with business objectives, and building productive stakeholder relationships. As a subject matter expert, you will contribute to operational planning and risk management while supporting high-quality service delivery.

You will work with cross-functional teams and guide multiple feature teams in agile practices. You will plan and facilitate quarterly program increment sessions, track delivery against plans, monitor agile metrics, and maintain project documentation using tools such as Confluence and JIRA.

Requirements

• At least 5 years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in a large organization, including at least 3 years in a Lead or Senior role.
• Hands-on experience working directly with feature teams in an agility or scrum master capacity in large-scale agile environments.
• Advanced stakeholder management skills, including establishing productive relationships and influencing decisions across cross-functional teams and clients.
• Proven ability to manage resources, budgets, and high-performing teams in a fast-paced agile environment.
• Strong understanding of agile methodologies and metrics.
• Substantial experience with project management tools and software, including JIRA, Confluence, and Project.
• Strong analytical and problem-solving skills, including the ability to interpret data and provide actionable insights.
• Excellent leadership, communication, and stakeholder management skills.
• Strong organizational skills and attention to detail.
• Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related field.

Nice To Haves

• PMP (Project Management Professional) or Agile/Scrum certification, such as CSM, PSM, SAFe, or equivalent.
• Experience working in a highly matrixed, complex organization.
• Experience managing commercialized product launches.
• Familiarity with financial services, FinTech, payments, fraud prevention, and AI/ML strategies.

Responsibilities

• Develop and execute project plans covering technical and non-technical requirements, dependencies, integration points, resource allocation, and timelines.
• Identify and mitigate risks, address potential roadblocks, and implement contingency plans.
• Collaborate with engineering, product, commercialization, operations, and business stakeholders to define program scope, objectives, and deliverables aligned with business goals.
• Assess program performance, identify opportunities for improvement, and implement data-driven optimizations.
• Guide feature teams in agile ceremonies, including backlog refinement, sprint planning, daily stand-ups, reviews, and retrospectives.
• Promote agile methodologies and continuous learning and innovation, and support teams in applying organizational agile principles and practices.
• Organize and facilitate quarterly program increment planning with stakeholders, establish a 90-day plan, and track and report status against deliverables.
• Monitor and report agile metrics, including velocity, say/do, churn, burn-down charts, and time to market, and work with Product and Engineering Leads on improvement plans.
• Create and maintain project documentation and artifacts using Confluence and JIRA.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior