Unified Communications Lead Engineer w/Public Trust
About The Position
TekSynap is seeking a Unified Communications Lead Engineer to support enterprise collaboration, voice, video, conferencing, and unified communications services. This role provides technical leadership for teams delivering front-end and back-end support, manages communications platforms and infrastructure, and leads technical projects from requirements analysis and solution design through integration, deployment, and operational support. The position supports workforce collaboration and communications modernization initiatives and is contingent upon contract award and government approval. Candidates may be required to sign a Letter of Commitment.
Requirements
- Eight years of experience in a role such as Unified Communications Engineer, Teams Engineer, VoIP Engineer, Collaboration Engineer, Voice Engineer, or UC Specialist.
- Demonstrated experience supporting government agencies, customers, or contracts in federal environments, including the Intelligence Community, Department of Defense, Federal Civil agencies, or military organizations.
- Public Trust clearance.
- Bachelor’s degree in Engineering, Computer Science, Information Systems, Math, Physics, or another technically related discipline, or an additional six years of related experience.
- U.S. citizenship.
Nice To Haves
- Prior experience supporting the same or a similar contract, with an in-depth understanding of the customer environment, requirements, and operational landscape.
- Teams administration experience.
- CCNP Collaboration certification.
Responsibilities
- Support enterprise collaboration platforms.
- Manage voice and communications systems.
- Support conferencing and collaboration technologies.
- Troubleshoot communication service issues.
- Implement and maintain unified communications infrastructure.
- Support workforce collaboration modernization initiatives.
- Lead teams providing front-end and back-end support for enterprise collaboration and unified communications technologies.
- Manage and support enterprise videoconferencing, web streaming, web camera, VoIP, IPTV, and digital signage solutions.
- Support conference room audio/video systems, off-network audio/video switching, and associated communications infrastructure.
- Plan, analyze, design, test, implement, and troubleshoot unified communications and collaboration systems.
- Lead technical projects involving requirements analysis, solution design, system integration, deployment, and operational support.
- Perform system assessments, performance tuning, modernization, and lifecycle management for communications platforms.
- Develop and maintain technical documentation, standards, procedures, and system design artifacts.
- Interface with users, stakeholders, and technical teams to support service delivery, issue resolution, and technology adoption.
- Ensure compliance with cybersecurity requirements, organizational standards, and communications system policies.
- Provide technical leadership and oversight for workforce collaboration and communications modernization initiatives.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- 401(k)
- Life insurance
- Short-term and long-term disability plans
- Vacation time
- Holidays
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What This Job Offers
Job Type
Full-time
Career Level
Senior
