Program Manager (Remote)

Molina Healthcare•Long Beach, CA

2d•Remote

About The Position

Provides subject matter expertise and support for program management activities. Supports programmatic business needs across departments and cross-functional areas, including program design, implementation, administration, governance, workflow analysis, process improvements, vendor management, policy and playbook development and maintenance, best practices, resource allocations, and special projects. Oversees the design, implementation, delivery, and ongoing operations of assigned business programs and services. Supports end-to-end program delivery by establishing goals, scope, and success measures aligned with organizational priorities. Develops and maintains governance frameworks, oversees program performance measurement and reporting, and promotes consistency in planning, communication, and execution across initiatives. Partners with executive sponsors, functional leaders, and cross-functional teams to meet program objectives and realize value while upholding governance standards. The role also maintains program documentation and collateral, identifies opportunities for improvement, creates business and program documentation, generates required reporting, facilitates special projects, and may provide training and support to staff.

Requirements

At least 5 years of progressive program and/or project management experience with increasing responsibility in a complex, matrixed organization, or an equivalent combination of relevant education and experience.
Experience leading medium-scale or multi-functional programs in healthcare, managed care, or a similar regulated environment.
Operational process improvement and change management experience.
Project management experience and skills.
Data analysis skills or experience.
Strong organizational and time-management skills.
Ability to manage multiple projects simultaneously with competing priorities.
Experience managing budgets and resource plans for business or strategic initiatives.
Ability to work collaboratively across a highly matrixed organization.
Strong verbal, written, and presentation communication skills, with the ability to influence at all organizational levels.
Advanced proficiency with Microsoft Office, including Excel, PowerPoint, Project, and Visio, and applicable software programs.

Nice To Haves

Project Management Professional (PMP), Six Sigma Green Belt, and/or Black Belt certification.
Healthcare or managed care experience.

Responsibilities

Oversee the design, implementation, delivery, and ongoing operations of business programs and services.
Establish program goals, scope, and success measures aligned with organizational priorities.
Develop and maintain governance frameworks and ensure effective, consistent program management practices.
May oversee program budgets and resource prioritization to support desired outcomes.
Partner with executive sponsors and functional leaders to meet program objectives and realize value across business units.
Drive performance measurement and reporting, including dashboards, KPIs, and post-implementation reviews.
Document and maintain program policies, workflows, controls, third-party practices, playbooks, and best practices.
Collaborate with legal, compliance, IT, and other cross-functional teams to uphold governance standards.
Track performance metrics and value realization from deployed solutions.
Coordinate recurring meetings to support governance and decision-making.
Oversee portfolio management and initiative-specific programmatic changes and project management.
Support stakeholder dissemination and adoption of program guardrails, processes, and best practices.
Review program collateral to ensure it is accurate and current.
Promote consistency in planning, communication, and execution across initiatives.
Support organizational change management through stakeholder engagement, communication, and adoption of new processes or technologies.
Maintain and evolve program documentation, playbooks, and best practices based on current needs and lessons learned.
Identify program gaps and recommend enhancements to leaders.
Create BRDs, test plans, requirements traceability matrices, user training materials, and related documentation.
Generate and distribute required business and program reporting.
Facilitate special functional or departmental projects.
May provide specialized training and support to new and existing staff.