Program Manager (Remote)
About The Position
The Program Manager connects business goals to the skills needed by field teams, identifying technical and process knowledge gaps and developing plans to close them. The role partners across Sales and Customer Experience (CX) to provide tools and training aligned with the customer journey, while avoiding duplicated work. It develops role-based learning paths that build capability from basic awareness to practical technical expertise and uses data to assess the impact of training on performance. The Program Manager also identifies opportunities to use AI and emerging technologies to improve workflows and adapt readiness programs as business needs change. The role owns projects from planning through delivery, keeps stakeholders informed, and is accountable for results. The Readiness team works with business leaders to identify support needs, translate them into learning plans, and create programs that help field teams perform effectively in an AI-powered environment.
Requirements
- Bachelor’s degree or equivalent.
- At least 8 years of experience in program management, technical enablement, or learning and development.
- At least 5 years of experience managing complex, cross-functional projects from start to finish.
- Experience identifying skills gaps and developing roadmaps to address them.
- Experience working with Sales or Customer Experience teams in a large, global company.
- Working knowledge of networking, security, or software to partner effectively with technical and architecture experts.
Nice To Haves
- Background in organizational change or technical readiness within a global team.
- Experience designing certification frameworks for customer-facing roles.
- Experience using AI to automate workflows and improve productivity.
- Ability to build strong relationships and influence without formal authority.
- Ability to turn complex information into clear, actionable updates for senior leaders.
Responsibilities
- Identify gaps in field teams’ technical and process knowledge.
- Translate business priorities into clear readiness and learning plans.
- Build role-based learning paths that develop practical technical expertise.
- Partner across Sales and Customer Experience to align training with the customer journey and avoid duplicated work.
- Use data to evaluate training’s effect on performance.
- Identify opportunities to use AI to improve workflows and productivity.
- Manage projects from planning through delivery, communicate with stakeholders, and take responsibility for outcomes.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) plan with Cisco matching contribution
- Paid parental leave
- Short- and long-term disability coverage
- Basic life insurance
- Paid holidays and a floating holiday for non-exempt employees
- Birthday paid day off
- Paid year-end holiday shutdown
- Paid personal wellness days
- Paid vacation or flexible vacation time off, depending on employee classification
- Paid sick time
- Additional paid time away may be requested for critical or emergency family issues
- Optional paid volunteer days
- Annual bonuses for eligible non-sales roles
- Performance-based incentive pay for employees on sales plans
- Cisco restricted stock unit grants may be available to eligible employees
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What This Job Offers
Job Type
Full-time
Career Level
Senior
