Program Manager (Remote)

Molina Healthcare•Long Beach, CA

1d•Remote

About The Position

The Program Manager provides subject matter expertise and support for program management activities, supporting programmatic business needs across departments and cross-functional areas. Responsibilities span program design, implementation, administration, governance, workflow analysis, process improvement, vendor management, policy and playbook development and maintenance, best practices, resource allocation, and special projects. The role oversees the design, implementation, delivery, and ongoing operations of assigned programs and services. It establishes goals, scope, and success measures aligned with organizational priorities; develops governance frameworks; and may oversee program budgets and resource prioritization. The Program Manager partners with executive sponsors and functional leaders to achieve program objectives and realize value across business units. The position tracks and reports program performance through metrics, dashboards, KPIs, and post-implementation reviews, identifying opportunities for continuous improvement. It maintains program documentation, policies, workflows, controls, playbooks, and best practices; collaborates with legal, compliance, IT, and other teams; coordinates governance meetings; and oversees portfolio management or initiative-specific program changes and project management. The Program Manager supports stakeholder adoption of program processes and guardrails, promotes consistency across initiatives, and champions organizational change management. The role also creates business requirements documents, test plans, requirements traceability matrices, user training materials, and other documentation; distributes required reporting; facilitates special projects; and may provide training and support to staff.

Requirements

At least 5 years of progressive program and/or project management experience, with increasing responsibility in a complex, matrixed organization, or an equivalent combination of relevant education and experience.
Experience leading medium-scale or multifunctional programs within healthcare, managed care, or a similar regulated environment.
Operational process improvement and change management experience.
Project management experience and skills.
Data analysis skills or experience.
Strong organizational and time-management skills.
Ability to manage multiple projects simultaneously with competing priorities.
Experience managing budgets and resource plans for business or strategic initiatives.
Ability to collaborate across a highly matrixed organization.
Strong verbal, written, and presentation communication skills, and ability to influence at all organizational levels.
Advanced proficiency in Microsoft Office, including Excel, PowerPoint, Project, and Visio, and applicable software programs.

Nice To Haves

Project Management Professional (PMP), Six Sigma Green Belt, and/or Black Belt certification.
Healthcare or managed care experience.

Responsibilities

Oversee the design, implementation, delivery, and ongoing operations of assigned business programs and services.
Establish program goals, scope, and success measures aligned with organizational priorities.
Develop and maintain governance frameworks and program controls.
May oversee program budgets and prioritize resources to achieve desired outcomes.
Partner with executive sponsors and functional leaders to meet program objectives and realize value across business units.
Measure and report performance using dashboards, KPIs, and post-implementation reviews, and identify opportunities for continuous improvement.
Maintain documented policies, workflows, program controls, internal and third-party practices, playbooks, and best practices.
Collaborate with legal, compliance, IT, and other cross-functional teams to uphold governance standards.
Track performance metrics and value realization from deployed solutions.
Coordinate recurring governance and decision-making meetings.
Oversee portfolio management and/or initiative-specific program changes and project management.
Support dissemination and adoption of program guardrails, processes, and best practices among stakeholders.
Review program collateral routinely to ensure it reflects current business needs.
Promote consistency in planning, communication, and execution across initiatives.
Support organizational change management through stakeholder engagement, communication, and adoption of new processes or technologies.
Maintain and evolve program documentation, playbooks, and best practices based on current needs and lessons learned.
Identify program gaps and opportunities and recommend enhancements to applicable leaders.
Create business requirements documents, test plans, requirements traceability matrices, user training materials, and related documentation.
Generate and distribute required business and program reporting.
Facilitate special functional or departmental projects.
May provide specialized training and support to new and existing staff.