Program Manager (Custodial Operations - AM Shift)

Chimes

2d•Onsite

About The Position

This position is designated as essential. This means that when the facility is faced with an institutional emergency, employees in this position may be required to remain at their work location or to report to work to protect, recover, and continue operations at the facility. The Program Manager oversees the day-to-day operations of an assigned contract, ensuring a high level of quality in all work performed. This role involves managing staff, establishing schedules, overseeing maintenance and floor care services, managing budgets, and ensuring compliance with all building and security requirements. The position requires strong leadership, problem-solving, and communication skills, with a focus on quality control, safety, and customer service.

Requirements

Active Top Secret/SCI (With Polygraph) security clearance
High School diploma or equivalent
Valid driver’s license from state of residence and ability to drive
License must have been valid for at least 3 years
If driving a 15 passenger van, must be at least 25 years old
Acceptable driving record as determined by Agency’s insurance carrier and by Chimes DC policies and procedures
Successful completion and approval of Top Secret/SCI with Poly is required
US Citizenship required
Five (5) years’ experience in managing a workforce providing services on a contract of similar scope and size
Demonstrated ability and knowledge of building service management as well as relevant equipment and chemicals and their applications
Ability to stand or walk for long periods of time
Ability to go up and down stairs
Ability to reach above the head, bend, kneel, stoop, and crawl
Ability to lift, carry, and push up to 50 lbs. as needed
Ability to work in dusty spaces or adverse weather conditions
Ability to see details on the floor, above the head, or on surfaces
Ability to work independently and collaboratively with others
Ability to maintain confidentiality
Ability to work in a constant state of alertness and with safety always in mind
Ability to communicate effectively with employees and government staff
Ability to supervise and develop others
Ability to make decisions and solve problems
Ability to plan, implement, organize, and prioritize
Ability to be flexible and dedicated to quality and customer service
Ability to manage multiple tasks effectively
Ability to react immediately to emergency situations
Ability to analyze data and recommend corrective action
Ability to read, write, and speak (communicate and relate information) English
Ability to use technology for completion of specified job duties
Ability to manipulate numbers
Ability to maintain and submit reports, logs, and other paperwork in a timely manner
Ability to understand and apply technical written material
Ability to understand and comply with safety procedures and environmental requirements
Ability to operate machinery without posing a safety hazard to self or others
Ability to use and care for equipment and cleaning supplies properly
Ability to complete tasks in a timely manner with numerous interruptions
Ability to attend work regularly and remain on site for scheduled shift
Ability to work a flexible schedule as required
Ability to attend and participate in training and work related meetings
Ability to demonstrate integrity and ethical standards in job performance
Ability to deal with others in a positive, enthusiastic, respectful, and courteous manner
Ability to provide guidance, direction, and technical support
Ability to comply with all building, security, and company policies and procedures

Nice To Haves

College degree preferred
Valid CPR/FA certification preferred
Knowledge of green cleaning principles and CIMS certification requirements
Knowledge of electronic tracking systems such as MAXIMO, SAMS, TAMS, JAMS
Knowledge of regulatory standards, hospital standards, and facility management
Knowledge about regulations for SDS, Fire and Safety, Hazard Communications and Bloodborne Pathogens
Bilingual in Spanish and English preferred

Responsibilities

Complies with all Agency policies and procedures and follows contract specifications
Establishes and maintains positive relationships with government facility staff
Accepts service requests and with CA approval provides service based on agreement
Oversees day to day operation of assigned contract
Personally observes work performed during all shifts on a regular basis
Meets with supervisory staff regularly to facilitate process improvement
Establishes job task schedules per contract specifications
Reviews and responds to inspection/deduction reports
Assures a high level of quality in performance of all work
Resolves quality issues through a quality control program and staff training
Establishes inspection procedures and guidelines for supervisors
Conducts safety training and implementing of safety procedures and policies
Keeps SDS book current and chemical list updated
Hires, evaluates, and supervises all staff members
Trains supervisors to perform to contract specifications
Establishes training through vendors
Schedules general maintenance and floor care services
Prepares schedules and maintains daily time records for staff
Maintains payroll and supply costs within budget
Inventories and orders supplies and uniforms with approval of the CA
Receives and acts on reports and requests from contracting office personnel
Presents ideas and recommendations to Contracts Administrator based on contract needs
Analyzes, reviews, and suggests solutions to operational challenges
Available within one hour during normal working hours and within two hours after hours to respond to contracting officer
Attends meetings with government, facility, and customer representatives
Observes, manages, and provides feedback to all staff to ensure accurate job completion
Ensures compliance with dress code and personal hygiene standards for self and staff
Complies with and ensures staff compliance with all building and security requirements
Acts as supervisor, if back-up system fails
Works cooperatively with HR to sustain employment for individuals with disabilities
Ensures timely, accurate completion of time studies (if applicable), evaluations, and employee communications
Works with outside agency staff and job coaches to aid Chimes employees
Passes and complies with CPR/First Aid training
Serves as a liaison with community agencies and job coaches to aid Chimes employees
Assists in the planning and implementation of staff development programs
Assumes other duties, responsibilities, and special projects as needed