Supervisor (Custodial Operations - AM Shift)

Chimes

2d•Onsite

About The Position

This position is designated as essential personnel. This means that when the facility is faced with an institutional emergency, employees in this position may be required to remain at their work location or to report to work to protect, recover, and continue operations at the facility. The Supervisor oversees all aspects of cleaning of assigned areas, trains employees in proper cleaning procedures, and acts as a mentor to newly hired custodians. They assign general cleaning, maintenance, and floor care service duties, ensuring all work is performed to contract specifications or company directives. The role involves prompt response to communications from the project manager, adherence to Chimes DC Quality Control Program guidelines, inspection of scheduled work, and maintaining a daily log of cleaning discrepancies. The Supervisor signs inspection reports and other correspondence on behalf of Chimes DC, ensures completion of special cleaning requests, and verifies that assigned custodial workers and lead workers follow work schedules. They maintain daily time and attendance records, verify leave requests, and ensure compliance with dress code and personal hygiene standards. The role also includes implementing and ensuring compliance with safety and security policies and procedures, assisting with SDS book and chemical list updates, reporting malfunctioning fixtures and necessary building repairs, completing time studies and appraisals, and evaluating, disciplining, supervising, and providing feedback to assigned staff. Additionally, the Supervisor inventories and orders supplies with Project Manager approval, ensures proper care and maintenance of equipment, performs cleaning and maintenance tasks as assigned, and complies with CPR/First Aid and OSHA training. They attend meetings and training programs, relate information to employees, attend work regularly, and remain on site for scheduled shifts, while also passing and complying with all building and security requirements and procedures.

Requirements

Active Top Secret/SCI (with Polygraph) security clearance
Reads, writes, and speaks (communicate and relate information) English
Ability to stand or walk for long periods of time
Ability to go up and down stairs
Ability to reach above the head, bend, kneel, and, stoop
Ability to lift, carry, and push up to 50 lbs. as needed
Ability to work in dusty spaces or adverse weather conditions
Ability to see details on the floor, above the head, or on surfaces
Ability to work independently and collaboratively with others
Ability to maintain confidentiality
Ability to work in a constant state of alertness and with safety always in mind
Ability to be flexible and dedicated to quality and customer service
Ability to supervise and develop others
Ability to make decisions and solve problems
Ability to plan, implement, organize, and prioritize
Ability to manage multiple tasks effectively
Ability to react immediately to emergency situations
Ability to analyze data and recommend corrective action
Ability to read, understand, and apply complex contract provisions and technical material
Ability to maintain and submit reports, logs, and other paperwork in a timely manner
Ability to understand and comply with safety procedures and environmental requirements
Ability to report problems and supply and equipment needs to proper authority
Ability to use technology for completion of specified job duties
Ability to manipulate numbers
Ability to act with integrity and ethical standards in job performance
Ability to operate machinery without posing a safety hazard to self or others
Ability to use and care for equipment and cleaning supplies properly
Ability to complete tasks in a timely manner with numerous interruptions
Ability to work a flexible schedule
Ability to deal with others in a positive, enthusiastic, respectful, and courteous manner
Ability to provide guidance, direction, and technical support
Two (2) years of supervisory experience within the past four (4) years in directing cleaning type operations for buildings of the approximate size of the building(s) to be cleaned under this contract.
Demonstrated ability and knowledge of building service management relevant equipment, chemicals, and their applications.
Valid driver’s license from state of residence and ability to drive
License must have been valid for at least 3 years
If driving a 15 passenger van, must be at least 25 years old
Acceptable driving record as determined by Agency’s insurance carrier and by Chimes DC policies and procedures
Successful completion and approval of Top Secret/SCI with Poly is required.
US Citizenship required

Nice To Haves

High School diploma or equivalent preferred
Valid CPR/FR certification preferred
Knowledge of regulatory standards
Bilingual in Spanish and English preferred

Responsibilities

Complies with all Agency policies and procedures and follows contract specifications
Keeps up with contract changes, modifications, and provisions
Reads, writes, and speaks (communicate and relate information) English
Oversees all aspects of cleaning of assigned areas
Trains employees in proper cleaning procedures
Acts as mentor to newly hired custodians
Assigns general cleaning, maintenance, and floor care service duties
Ensures all work is performed to contract specifications or company directives
Promptly answer/respond to all calls or messages from project manager or representative
Ensures all work follows Chimes DC Quality Control Program guidelines
Inspects scheduled work and keeps daily log of cleaning discrepancies
Signs inspection reports and other correspondence on behalf of Chimes DC
Ensures completion of special cleaning requests as assigned by Manager
Ensures assigned custodial workers and lead workers follow work schedules
Maintains daily time and attendance records for assigned staff
Verifies acceptability of leave requests and return to work documentation
Ensures compliance with dress code and personal hygiene standards for self and staff
Implements safety policies and procedures
Ensures compliance with safety and security procedures for self and staff
Assists in keeping SDS book current and chemical list updated
Reports malfunctioning fixtures and necessary building repairs
Completes time studies and appraisals according to established guidelines
Evaluates, disciplines, supervises, and provides feedback to assigned staff
Inventories and orders supplies with approval of Project Manager
Ensures proper care and maintenance of equipment
Performs cleaning and maintenance tasks as assigned
Passes and complies with CPR/First Aid training and OSHA training
Attends meetings and training programs and relates information to employees
Attends work regularly and remains on site for scheduled shift
Passes and complies with all building and security requirements and procedures
Assists with completion of new hire paperwork
Acts as Manager in absence of Manager
Works with outside agency staff and job coaches to aid Chimes employees
Ensures customer satisfaction/communication according to the statement of work
Performs other duties, tasks, and special projects as required