Quality Control Inspector (Custodial Operations - AM Shift)

Chimes

2d•Onsite

About The Position

This position is responsible for implementing and maintaining a quality control program for custodial operations. The role involves ensuring that all cleaning work meets specified standards, conducting regular inspections, providing feedback to staff, and managing customer complaints. The inspector will also be responsible for training staff on quality control, cleaning procedures, safety, and security. This is an essential personnel position, meaning the employee may be required to remain at or report to work during institutional emergencies.

Requirements

Active Top Secret / SCI (With Polygraph) security clearance.
High School diploma or equivalent.
Minimum two (2) years’ experience within the past five (5) years in performing quality control inspections or managing a quality control program for similar services.
Demonstrated ability and knowledge of building service management as well as relevant equipment and chemicals and their applications.
Valid driver’s license from state of residence and ability to drive.
Driver's license must have been valid for at least 3 years.
If driving a 15 passenger van, must be at least 25 years old.
Acceptable driving record as determined by Agency’s insurance carrier and by Chimes DC policies and procedures.
Successful completion and approval of Top Secret/SCI with Poly is required.
US Citizenship required.
Ability to stand or walk for long periods of time.
Ability to go up and down stairs.
Ability to reach above the head, bend, kneel, stoop, and crawl.
Ability to lift, carry, and push up to 50 lbs. as needed.
Ability to work in dusty spaces or adverse weather conditions.
Ability to see details on the floor, above the head, or on surfaces.
Ability to work independently and collaboratively with others.
Ability to communicate effectively with employees and government staff.
Ability to supervise and develop others.
Ability to make decisions and solve problems.
Ability to plan, implement, organize, and prioritize.
Ability to be flexible and dedicated to quality and customer service.
Ability to manage multiple tasks effectively.
Ability to react immediately to emergency situations.
Ability to analyze data and recommend corrective action.
Ability to read, write, and speak (communicate and relate information) English.
Ability to use technology for completion of specified job duties.
Ability to manipulate numbers.
Ability to maintain and submit reports, logs, and other paperwork in a timely manner.
Ability to understand and apply technical written material.
Ability to understand and comply with safety procedures and environmental requirements.
Ability to operate machinery without posing a safety hazard to self or others.
Ability to use and care for equipment and cleaning supplies properly.
Ability to complete tasks in a timely manner with numerous interruptions.
Ability to attend work regularly and remain on site for scheduled shift.
Ability to work a flexible schedule as required.
Ability to attend and participate in training and work related meetings.
Ability to demonstrate integrity and ethical standards in job performance.
Ability to deal with others in a positive, enthusiastic, respectful, and courteous manner.
Ability to provide guidance, direction, and technical support.
Ability to comply with all building, security, and company policies and procedures.

Nice To Haves

Valid CPR/FA certification preferred.
Knowledge of green cleaning principles and CIMS certification requirements.
Knowledge of regulatory standards, hospital standards, and facility management.
Knowledge about regulations for SDS, Fire and Safety, Hazard Communications and Bloodborne Pathogens.

Responsibilities

Comply with all Agency policies and procedures and follow contract specifications.
Provide and maintain a quality control program directly related to Chimes District of Columbia required training programs and approved by the site contracting office, Chimes District of Columbia management, and building management.
Assure that the performance objectives and standards identified in the specifications are met through the Quality Control Program.
Oversee and coordinate the quality control functions of this contract.
Perform all Quality Control duties daily.
Inspect all cleaning work performed to ensure proper cleaning and quality control.
Make daily routine inspections and submit reports to the Project Manager.
Give feedback on inspections to managers, supervisors, and crew leaders.
Review and respond to inspection/deduction reports.
Maintain a file of inspection reports and other required records.
Provide inspection reports to the Program Support Manager or designee.
Reduce and control the number of cleaning complaints.
Maintain effective communication by responding promptly to contracting office staff, building management, customers, and Chimes DC staff and management.
Utilize inspections to ensure a continuous improvement process.
Strive to improve customer satisfaction.
Prepare and submit all required paperwork on time.
Use the computer to download information; access the internet; print reports; and establish and follow the electronic inspection schedule.
Use Government approved QC program to coordinate, create, & print inspection reports.
Comply with and ensures staff compliance with all building and security requirements.
Provide regular training to staff about quality control issues.
Pass and comply with CPR/First Aid training and OSHA training.
Conduct training in proper cleaning procedures for custodial staff.
Conduct safety training, chemical training, and security training.
Conduct training on Chimes Rules of the Workplace.
Assist supervisors with new hire training and orientation.
Establish job task schedule.
Assume other duties, responsibilities, and special projects as needed.
Ensure staff compliance with all building and security requirements.