Program Manager, Oracle Health Support Operations
About The Position
Oracle is seeking an experienced Program Manager to drive strategic and operational initiatives across Oracle Health Federal Support. This role is broader than traditional project management centered on schedules and plans: it applies knowledge of Oracle Health, Application Management Services (AMS), and customer service and support operations to improve organizational operations and customer delivery. The position owns a varied portfolio of technical and non-technical initiatives, often managing multiple priorities from problem identification and definition through implementation and measurable outcomes. Work may include process and quality improvement, operational assessments and audits, support delivery optimization, implementation of processes or tools, remediation of operational gaps, and strategic programs supporting Support Delivery leadership. The successful candidate will structure ambiguous problems, identify opportunities using knowledge of Oracle Health solutions, tools, support workflows, and operational processes, align stakeholders, and drive initiatives through completion. The role partners with support leaders, Client Operations, subject matter experts, Product and Engineering teams, and other cross-functional stakeholders, and communicates findings and outcomes to operational teams and senior leadership.
Requirements
- Strong experience with Oracle Health solutions and the Oracle Health support environment, including familiarity with the tools, processes, and workflows used to support customers.
- Experience in Application Management Services (AMS), Customer Support, Customer Service, Support Delivery, managed services, or a comparable service-delivery organization.
- Demonstrated ability to lead complex, cross-functional initiatives without relying solely on formal authority.
- Experience with process improvement, operational assessments, quality programs, auditing, governance, or continuous improvement.
- Strong analytical and problem-solving skills, including the ability to identify root causes, recommend solutions, and drive implementation.
- Ability to manage multiple priorities and initiatives simultaneously while maintaining attention to detail and accountability for outcomes.
- Comfort operating in ambiguity and creating structure where processes, requirements, or solutions are not clearly defined.
- Strong written and verbal communication skills, including the ability to communicate effectively with senior leaders, technical teams, operational teams, and subject matter experts.
- A proactive, ownership-oriented mindset and demonstrated ability to identify opportunities and drive work forward without extensive direction.
Responsibilities
- Lead strategic, operational, technical, and non-technical initiatives across Oracle Health Support/AMS from problem definition through implementation and sustained results.
- Own outcomes across concurrent initiatives by setting priorities and success measures, identifying dependencies and risks, and maintaining accountability through completion.
- Partner with Oracle Health Support and Support Delivery leaders, Client Operations, subject matter experts, Product and Engineering teams, and other cross-functional stakeholders.
- Use knowledge of Oracle Health tools, products, support processes, and customer service/support workflows to identify operational gaps and opportunities.
- Drive process improvement and operational excellence initiatives to improve quality, consistency, efficiency, customer experience, and support delivery.
- Assess and audit operational processes and controls, identify gaps or risks, and drive corrective actions where appropriate.
- Analyze operational challenges, determine root causes, and translate findings into practical recommendations and executable improvement plans.
- Help establish, document, standardize, and measure processes and best practices across Support organizations.
- Develop metrics and reporting to evaluate process effectiveness, identify trends, and provide actionable insights to leaders.
- Assist Support Delivery leaders with high-priority initiatives, operational challenges, escalations, and cross-functional efforts requiring coordination and sustained ownership.
- Facilitate alignment and decision-making across teams with differing priorities, ensuring clear ownership, commitments, and follow-through.
- Manage up and across the organization, sharing findings and implementing plans to mitigate or resolve identified problems.
- Communicate program status, risks, findings, recommendations, and outcomes to operational teams and senior leadership.
- Assist the leadership team with problem areas and identify ways to improve processes and documentation for similar future situations.
- Analyze data and transform it into messages for organizational leaders.
Benefits
- Medical, dental, and vision insurance, including expert medical opinion
- Short-term and long-term disability
- Life insurance and AD&D
- Supplemental life insurance for employees, spouses, and children
- Health care and dependent care Flexible Spending Accounts
- Pre-tax commuter and parking benefits
- 401(k) Savings and Investment Plan with company match
- Paid time off, including flexible or accrued vacation depending on employee eligibility and position
- 11 paid holidays
- Paid sick leave
- Paid parental leave
- Adoption assistance
- Employee Stock Purchase Plan
- Financial planning and group legal benefits
- Voluntary auto, homeowner, and pet insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
