Program Operations Support Manager
About The Position
Accenture Federal Services is seeking a Program Operations Support Manager to provide people-focused operational support for mission-focused programs. The role works closely with program leadership, finance, customer counterparts, and cross-functional teams to keep program operations accurate, timely, and well organized. Responsibilities include monthly invoicing, project setup, recurring reporting, documentation management, and the onboarding and offboarding of program team members. The position also supports multiple programs, personnel administration, customer access and equipment tracking, client communication, and employee engagement activities. The role is encouraged to identify process improvements and use AI tools, such as Microsoft Copilot, to improve reporting and deliverables while following review requirements and customer and AFS data-handling policies. The position reports to the PMO Lead. Applicants must be willing and eligible for a TS/SCI security clearance and have a valid US passport.
Requirements
- Bachelor's degree or equivalent work experience.
- Two or more years of experience with Microsoft Suite; Excel, Outlook, PowerPoint, and Teams are essential.
- Experience as an onboarding specialist or in a similar HR-type role.
- Must be willing and eligible for a TS/SCI security clearance.
- Must have a valid US passport.
Nice To Haves
- Strong verbal and written communication skills and ability to interact effectively with internal and external stakeholders.
- Ability to work autonomously with minimal supervision.
- Attention to detail and organizational skills.
- Customer service experience.
Responsibilities
- Manage monthly invoicing from data validation and reconciliation through submission and audit readiness.
- Track labor, materials, and subcontractor costs; follow invoices through payment and resolve open items with finance and the customer.
- Welcome new team members and lead orientation sessions covering required program documentation.
- Prepare onboarding materials, create profiles in the customer database, and verify paperwork for accuracy and completeness.
- Manage offboarding, including revoking program access, closing out processes, and archiving records according to customer policy.
- Support project setup, including funding documentation, contract data entry, and system updates.
- Build and maintain monthly program and project reports, dashboards, and financial summaries.
- Maintain contract documentation, deliverable calendars, financial logs, and reporting schedules, and monitor deadlines.
- Document processes, identify opportunities to simplify them, and work with cross-functional teams to implement improvements.
- Help develop and maintain SOPs, trackers, and templates.
- Explore and apply AI tools, such as Microsoft Copilot, to support reporting, drafting and quality-assurance of deliverables, automation of repetitive tasks, and insight discovery, with appropriate review and policy-compliant data handling.
- Administer PMO functions, including personnel management and tracking, onboarding, and offboarding.
- Provide operational support to multiple programs to support seamless execution.
- Develop and maintain comprehensive program documentation.
- Distribute and track smartcards and monitor expiration dates.
- Prepare KPI deliverables for program leadership and facilitate client communication.
- Proactively escalate personnel concerns to program leadership.
- Track and manage customer facility access and equipment inventory.
- Contribute to organizing and executing employee engagement events.
- Update personnel schedules as needed.
- Support ad hoc administrative tasks.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
