Program Operations Support Manager

Accenture Federal Services • Springfield, VA

2d

About The Position

Accenture Federal Services is seeking a Program Operations Support Manager to support mission-focused programs and help ensure smooth, consistent program operations. The role works closely with program leadership, finance, customer counterparts, and cross-functional teams, providing operational support across multiple programs. It includes responsibility for invoicing, project setup, reporting, documentation, and personnel onboarding and offboarding. The position emphasizes accuracy, timeliness, customer service, teamwork, and continuous process improvement, including the appropriate use of AI tools to improve deliverables and workflows.

The role also supports PMO functions, including personnel management, program documentation, access and equipment tracking, KPI deliverables, client communications, and employee engagement activities. The position reports to the PMO Lead.

Requirements

• Bachelor's degree or equivalent work experience.
• At least 2 years of experience using Microsoft Suite, with Excel, Outlook, PowerPoint, and Teams essential.
• Experience as an onboarding specialist or in a similar HR-type role.
• Must be willing and eligible to obtain a TS/SCI security clearance.
• Must have a valid US passport.

Nice To Haves

• Strong verbal and written communication skills and ability to interact effectively with internal and external stakeholders.
• Ability to work autonomously with minimal supervision.
• Attention to detail and strong organizational skills.
• Customer service experience.

Responsibilities

• Manage monthly invoicing, including data validation, reconciliation, submission, and audit readiness.
• Track labor, materials, and subcontractor costs; follow invoices through payment and work with finance and the customer to resolve open items.
• Welcome new team members and lead orientation sessions covering required program documentation.
• Prepare onboarding materials, set up team member profiles in the customer database, and verify paperwork is accurate and complete.
• Manage offboarding, including confirming revocation of program access, closing out processes, and archiving records according to customer policy.
• Support project setup, including funding documentation, contract data entry, and system updates.
• Build and maintain monthly program and project reports, dashboards, and financial summaries.
• Maintain contract documentation, deliverable calendars, financial logs, reporting schedules, and deadline tracking.
• Document processes, identify opportunities to simplify them, and work with cross-functional teams to implement improvements.
• Help develop and maintain SOPs, trackers, and templates.
• Explore and apply AI tools, such as Microsoft Copilot, to improve reporting, draft and quality-check deliverables, automate repetitive tasks, and surface insights, subject to appropriate review and data-handling policies.
• Administer PMO functions, including personnel management, tracking, onboarding, and offboarding processes.
• Collaborate with and provide operational support to multiple programs to support seamless execution.
• Develop and maintain comprehensive program documentation.
• Manage the distribution and tracking of smartcards and monitor expiration dates.
• Prepare KPI deliverables for program leadership and facilitate client communication.
• Proactively escalate personnel concerns to program leadership.
• Track and manage customer facility access and equipment inventory.
• Contribute to organizing and executing employee engagement events.
• Update personnel schedules as needed.
• Support ad hoc administrative tasks.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager