Program Manager (FEM 2)

M.C. Dean, Inc•Tysons, VA

28d•Hybrid

About The Position

The DISA Program Manager serves as the senior leader responsible for the operational, financial, contractual, and customer performance of seven geographically dispersed mission-critical data centers and approximately 70 personnel. Accountable for all aspects of program execution, this position provides strategic leadership, operational oversight, workforce development, and customer engagement to ensure mission success, contractual compliance, and operational excellence. Provide overall leadership and full P&L accountability for the DISA Program, directing operational, financial, contractual, and customer performance across seven geographically dispersed mission-critical data centers and approximately 70 personnel. Own end-to-end execution of program operations, including strategic planning, operational roadmaps, milestones, governance processes, Standard Operating Procedures (SOPs), performance benchmarking, and continuous improvement initiatives. Translate strategic objectives into actionable plans aligned with customer requirements, contractual obligations, organizational goals, and service-level agreements. Lead program governance reviews, operational reviews, and executive-level status meetings with customer and corporate leadership. Develop annual operating plans, staffing plans, and resource forecasts to support mission requirements. Manage cross-functional coordination across geographically dispersed sites, technical teams, subcontractors, vendors, and stakeholders to achieve program objectives and operational excellence. Serve as the primary customer interface for all program-related matters, leading customer communications, issue resolution, planning activities, and strategic discussions to ensure mission success and customer satisfaction. Ensure 24x7 operational readiness, resilience, and reliability of all assigned facilities and supporting infrastructure, including power distribution systems, uninterruptible power supply systems, generators, cooling systems, building automation systems, and other critical infrastructure. Coordinate with facility engineers, technicians, contractors, and service providers to maintain environmental conditions, equipment reliability, and operational continuity. Oversee preventive, predictive, and corrective maintenance activities, resource allocation, and work prioritization to minimize downtime and operational risk. Lead incident response and recovery efforts during outages, emergencies, and service disruptions, including root-cause analysis, corrective action implementation, and post-incident reviews. Develop and maintain disaster recovery, continuity of operations, and business continuity plans to ensure uninterrupted mission support. Identify, assess, and mitigate technical, operational, safety, logistical, and programmatic risks before they affect mission performance. Ensure compliance with facility operating procedures, contractual requirements, industry standards, environmental requirements, and applicable federal, state, and local safety and operating regulations. Manage relationships with third-party service providers, contractors, and suppliers, including procurement activities, subcontractor performance, service-level agreement compliance, and cost control. Monitor key performance indicators, including uptime, reliability, maintenance completion rates, energy efficiency, customer satisfaction, and cost performance, and deliver data-driven reports and executive briefings on program performance, trends, risks, and improvement opportunities. Build, lead, and develop a high-performing workforce through workforce planning, recruiting, retention initiatives, training, mentoring, performance management, and professional development. Provide leadership support during mission-critical emergencies, outages, recovery operations, and other operational events requiring management oversight; conduct semiannual visits to all program sites; and perform unscheduled travel as required to support operational, customer, and mission requirements.

Requirements

At least 7+ years of experience in a facilities management role and a high school diploma.
Bachelor’s degree in engineering or a related field, with at least 7+ years of experience in program or project leadership.
A minimum of 7 years of progressive supervisory, operations management, or program leadership experience supporting large, complex commercial buildings, mission-critical facilities, data centers, or large-scale operations and maintenance programs.
Demonstrated experience managing multi-site operations, programs, or contracts with responsibility for financial performance, workforce management, customer satisfaction, and operational outcomes.
Demonstrated experience leading geographically dispersed, multidisciplinary operations and maintenance teams, including workforce planning, recruiting, scheduling, performance management, employee development, and retention.
Demonstrated responsibility for program financial performance, including P&L management, budgeting, forecasting, cost control, procurement, subcontractor expenditures, and operational resource allocation.
Experience directing operations and maintenance programs for mission-critical electrical and mechanical infrastructure, including power distribution systems, uninterruptible power supply systems, generators, cooling systems, building automation systems, and supporting facility systems.
Experience managing preventive, predictive, and corrective maintenance programs using reliability-centered maintenance principles, asset performance data, and equipment lifecycle strategies.
Demonstrated experience developing and executing strategic plans, operational roadmaps, annual operating plans, governance processes, performance metrics, and continuous improvement initiatives.
Proven ability to serve as the primary customer interface and manage relationships with government representatives, contracting officials, facility stakeholders, corporate leadership, subcontractors, vendors, and service providers.
Experience directing incident response and recovery activities for outages, emergencies, and critical infrastructure failures, including root-cause analysis, corrective action implementation, and post-incident review.
Working knowledge of facility operating procedures, contractual compliance, environmental requirements, industry standards, and applicable federal, state, and local safety and operating regulations.
Proficiency with computerized maintenance management systems (CMMS), performance reporting tools, Microsoft Project, and Microsoft Office applications.
Ability to interpret electrical one-line diagrams, mechanical and electrical schematics, construction drawings, equipment specifications, and technical operating procedures.
Excellent written and verbal communication skills, with demonstrated ability to prepare executive-level reports, lead governance and operational reviews, communicate technical issues clearly, and coordinate decisions across multiple organizations.
Ability to travel to geographically dispersed program locations as required to support operational, customer, and mission requirements.
Ability to obtain and maintain a Secret clearance.
Exposure to computer screens for an extended period of time.
Sitting for extended periods of time.
Reach by extending hands or arms in any direction.
Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.
Listen to and understand information and ideas presented through spoken words and sentences.
Communicate information and ideas in speaking so others will understand.
Read and understand information and ideas presented in writing.
Apply general rules to specific problems to produce answers that make sense.
Identify and understand the speech of another person.

Nice To Haves

Strong electrical and HVAC background, including uninterruptible power supply systems, emergency power systems, chillers, cooling towers, and critical cooling infrastructure.
Experience supporting Department of Defense (DoD), Defense Information Systems Agency (DISA), or other federal mission-critical facility operations programs.
Experience managing geographically dispersed operations and maintenance teams supporting federal or Department of Defense customers.
Experience managing operations and maintenance contracts exceeding $10M annually.
Experience implementing operational excellence, reliability, asset management, or continuous improvement programs.
Ability to read and interpret facility blueprints, electrical one-line diagrams, control schematics, and engineering documentation.
Experience with Building Automation Systems (BAS), Data Center Infrastructure Management (DCIM) platforms, and computerized maintenance management systems (CMMS).
Knowledge of federal, state, and local codes, regulations, and industry standards applicable to mission-critical facilities.
Contract management, subcontractor oversight, and procurement experience.
Professional Engineer (PE), Certified Facility Manager (CFM), Project Management Professional (PMP), or equivalent professional certification preferred.

Responsibilities

Provide overall leadership and full P&L accountability for the DISA Program, directing operational, financial, contractual, and customer performance across seven geographically dispersed mission-critical data centers and approximately 70 personnel.
Own end-to-end execution of program operations, including strategic planning, operational roadmaps, milestones, governance processes, Standard Operating Procedures (SOPs), performance benchmarking, and continuous improvement initiatives.
Translate strategic objectives into actionable plans aligned with customer requirements, contractual obligations, organizational goals, and service-level agreements.
Lead program governance reviews, operational reviews, and executive-level status meetings with customer and corporate leadership.
Develop annual operating plans, staffing plans, and resource forecasts to support mission requirements.
Manage cross-functional coordination across geographically dispersed sites, technical teams, subcontractors, vendors, and stakeholders to achieve program objectives and operational excellence.
Serve as the primary customer interface for all program-related matters, leading customer communications, issue resolution, planning activities, and strategic discussions to ensure mission success and customer satisfaction.
Ensure 24x7 operational readiness, resilience, and reliability of all assigned facilities and supporting infrastructure, including power distribution systems, uninterruptible power supply systems, generators, cooling systems, building automation systems, and other critical infrastructure.
Coordinate with facility engineers, technicians, contractors, and service providers to maintain environmental conditions, equipment reliability, and operational continuity.
Oversee preventive, predictive, and corrective maintenance activities, resource allocation, and work prioritization to minimize downtime and operational risk.
Lead incident response and recovery efforts during outages, emergencies, and service disruptions, including root-cause analysis, corrective action implementation, and post-incident reviews.
Develop and maintain disaster recovery, continuity of operations, and business continuity plans to ensure uninterrupted mission support.
Identify, assess, and mitigate technical, operational, safety, logistical, and programmatic risks before they affect mission performance.
Ensure compliance with facility operating procedures, contractual requirements, industry standards, environmental requirements, and applicable federal, state, and local safety and operating regulations.
Manage relationships with third-party service providers, contractors, and suppliers, including procurement activities, subcontractor performance, service-level agreement compliance, and cost control.
Monitor key performance indicators, including uptime, reliability, maintenance completion rates, energy efficiency, customer satisfaction, and cost performance, and deliver data-driven reports and executive briefings on program performance, trends, risks, and improvement opportunities.
Build, lead, and develop a high-performing workforce through workforce planning, recruiting, retention initiatives, training, mentoring, performance management, and professional development.
Provide leadership support during mission-critical emergencies, outages, recovery operations, and other operational events requiring management oversight; conduct semiannual visits to all program sites; and perform unscheduled travel as required to support operational, customer, and mission requirements.