Program Manager 2

DePaul•Buffalo, NY

3d•$27 - $28

About The Position

The Program Manager 2 (PM2) oversees DePaul’s designated Supportive Housing site, managing program operations to ensure quality care for tenants, effective staff supervision, and completion of required reporting. The PM2 markets the program, builds and maintains relationships with referral agencies, and speaks knowledgeably about community units. The role offers applicants guidance on financial applications and recertifications and leads social activities for program and community tenants. The PM2 represents DePaul to the DOH, HHAP, the Office of the Ageing, and the CoC. The position fosters teamwork across program and property duties so the site operates to DePaul standards. Because the site is geographically distant from DePaul’s administrative offices, the Program Manager must work independently. The position is Monday through Friday, 8:00 a.m. to 4:30 p.m.

Requirements

Meet one of the following education and experience combinations: a bachelor’s degree in psychology or a human services field plus two years of experience working with a special-needs population; an associate’s degree in a human services field plus three years of such experience; or a high school diploma or GED plus five years of such experience.
A clean New York State driving record, as outlined in DePaul’s personnel policy.
Use of a personal vehicle is required.

Nice To Haves

One year of supervisory experience is preferred.
CASAC or CASAC-T certification is preferred.

Responsibilities

Respect and maintain customer confidentiality and demonstrate a positive, caring attitude toward customers and staff.
Represent DePaul at Continuum of Care (CoC) meetings.
Market the Supportive Housing program throughout the County.
Collaborate with DePaul Compliance to help prospective tenants understand the financial certification process and gather documentation when necessary.
Oversee, supervise, and evaluate program staff.
Ensure appropriate tenant records are maintained, including a housing support plan for each tenant.
Adhere to and oversee the program budget, review it for accuracy, and approve program expenditures according to agency protocol.
Hire program staff.
Ensure staff are properly trained and evaluated, including attendance at required trainings.
Submit periodic required reports and statistics to oversight agencies, including HHAP and DOH.
Develop positive working relationships with community service agencies, including the local government unit.
Oversee referral evaluation and intake for prospective program tenants.
Cover for tenants or arrange coverage when direct-care staff are unavailable.
Ensure housing resources are available to all tenants.
Ensure staff adhere to person-centered philosophies and practices.
Ensure staff initiate direct contact with each tenant at least monthly to review and discuss their living environment.
Help tenants resolve housing-related disputes with landlords when necessary.
Assist tenants in contacting landlords, verifying income for lease renewals, and negotiating lease agreements when necessary.
Perform other duties necessary for the effective and efficient operation of the program.