Program Manager- TRTC

Jersey City, City of • Jersey City, NJ

11d

About The Position

The City of Jersey City is seeking a Program Manager in the Department of Housing, Economic Development, and Commerce to develop and implement the Tenants’ Right to Counsel program pursuant to Ordinance 23-047 and related ordinances and court orders. The position reports to the Division Director of Housing Preservation and is responsible for executing the program and building a network of community members and programs that support tenants in Covered Proceedings. The ideal candidate understands local, state, and federal protections and resources for income-eligible tenants in Jersey City and can implement complex, integrated programs. The role requires independent work, effective communication with tenants, community-based organizations, and government agencies, and creative problem-solving.

The Program Manager serves as a point of contact for tenants, organizations, and City departments and officials seeking program services. The position coordinates community engagement and tenant-protection information with the Manager of the Jersey City Office of Landlord Tenant Relations; maintains program partnerships, communications, data, and reporting; and supports selection of Designated Organizations to provide legal representation. The position is full-time, 40 hours per week, and is exempt and part of management. Salary is $65,000–$90,000, based on qualifications and experience. The role is subject to NJ First Act residency requirements and requires eventual qualification for the applicable Civil Service title.

Requirements

• Possession of a valid New Jersey Driver’s License.
• Must eventually pass and qualify for the applicable Civil Service title.
• The role is subject to NJ First Act residency requirements.
• Deep understanding of local, state, and federal tenant protections and resources applicable to income-eligible tenants in Jersey City.
• Strong project management skills and a documented ability to implement complex, integrated programming.
• Ability to work independently, communicate effectively with tenants, community-based organizations, and government agencies, solve problems creatively, and build a network of community members and programs supporting tenants.

Responsibilities

• Produce plain-language written notices about tenants’ rights and resources for Advisory Board review and adoption, including information about the Right to Counsel Program, rent control ordinances, landlord-tenant relations, and access to City services.
• Communicate regularly with Designated Organizations and other legal service providers to coordinate services, discuss community events, and address eviction trends.
• Maintain partnerships with community-based organizations and City and State government entities that educate, support, and serve tenants facing displacement through Covered Proceedings.
• Work with Designated Organizations and other tenant-serving organizations to assess shared challenges and develop collaborative solutions.
• Maintain the Tenant Rights to Counsel webpage and communication tools as centralized sources of tenant resources available through the City, County, and State.
• Serve as a point of contact for tenants, community organizations, and Jersey City departments and officials seeking access to program services.
• Coordinate community engagement, education, and tenant-protection information sessions and communications with the Manager of the Jersey City Office of Landlord Tenant Relations, including designing accessible tools and resources.
• Verify tenant petition status and landlord compliance with Chapter 260 for tenants in eviction proceedings.
• Facilitate quarterly Tenant Advisory Board and Community Service Partner meetings, provide program progress updates, and collect feedback about program metrics and priorities.
• Maintain program data and ensure timely and accurate collection, analysis, and dissemination.
• Assist with the Request for Proposals process to select one or more Designated Organizations to provide legal representation in Covered Proceedings.
• Assist with reporting requirements, including biannual reporting under Ordinance 23-047.
• Identify funding opportunities and program specializations that could expand and improve legal services through the Jersey City Right to Counsel program.
• Perform other duties as assigned.

Benefits

• Competitive Jersey City retirement and health benefits package, including pension, dental, medical, prescription coverage, flexible spending account, life insurance, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed