Residential Director - Idaho

Redwood Family Care Network•Idaho Falls, ID

About The Position

Home Reach, part of Redwood Family Care Network, is seeking a Program Manager (Qualified Intellectual Disabilities Professional – QIDP) to oversee residential services and ensure high-quality, person-centered care for individuals with intellectual and developmental disabilities. The Administrator is responsible for the overall management, operation, compliance, and oversight of Home Reach LLC residential habilitation services and agency operations. Services must align with the agency philosophy, applicable Idaho regulations, Medicaid requirements, and participant-centered practices. The role provides leadership and oversight in staffing, training, quality assurance, safety, financial accountability, program development, and regulatory compliance. It is responsible for continuity of care, operational effectiveness, and supporting positive outcomes for participants. The position is based in Idaho Falls, Idaho, in the Residential department, with an annual pay range of $80,000–$90,000.

Requirements

At least 21 years of age.
At least three years of experience providing services to individuals with developmental disabilities.
Knowledge of residential habilitation services, Medicaid regulations, IDAPA requirements, and applicable state and federal regulations.
Strong leadership, organizational, problem-solving, and communication skills.
Ability to supervise staff effectively and manage multiple operational priorities.
Ability to read, write, and communicate effectively in English.
Proficiency with computer systems, electronic documentation, and standard office software.
Successfully pass criminal history and background checks in accordance with IDAPA 16.05.06 and agency policy.
Valid driver’s license and acceptable driving record.
Free from communicable diseases as required by applicable regulations.
Maintain all certifications and training required by agency policy and regulation.
Successfully complete background rechecks as required by state regulation or agency policy.
Maintain reliable transportation and current automobile insurance if driving is required.
Maintain compliance with agency training and continuing education requirements.

Nice To Haves

At least one year of administrative or leadership experience is preferred.

Responsibilities

Develop, implement, and maintain agency policies and procedures in compliance with applicable state and federal regulations.
Meet expectations of District Manager duties for District 20.
Complete Gradient and Revenue Variance reports.
Ensure implementation of policies and procedures related to staff training, supervision, quality assurance, and program evaluation.
Review participant needs and overall program effectiveness at least quarterly, or more frequently as necessary, and implement strategies to support quality outcomes.
Ensure implementation of safety policies and procedures to protect participants and staff in accordance with state and federal requirements.
Ensure agency personnel practice within the scope of their certification, licensure, training, and assigned responsibilities.
Oversee staffing schedules and backup coverage procedures to ensure continuity of services and compliance with participant Plans of Service and Program Plans.
Oversee and maintain required agency insurance coverage, including general liability, workers compensation, unemployment insurance, and other required policies.
Ensure regular staff meetings are held to review participant needs, operational updates, program goals, safety concerns, and agency initiatives.
Maintain current records of participants, employees, subcontractors, and agency personnel as required by regulatory entities.
Maintain financial accounting records in accordance with GAAP or ensure the RFCN Financial department has the documentation.
Ensure ongoing compliance with the Idaho Department of Health and Welfare, Medicaid, Molina Healthcare, and other applicable regulatory requirements.
Ensure agency records are available for review, audit, and monitoring by authorized entities.
Participate in policy development and operational decision-making regarding agency services and supports.
Conduct annual program evaluations and support ongoing quality improvement initiatives.
Ensure agency staff have appropriate training, equipment, support services, and workspace to perform their responsibilities.
Conduct participant and guardian satisfaction surveys at least annually and review results for quality improvement opportunities.
Coordinate with external providers and interdisciplinary teams to support continuity of participant care and service delivery.
Notify applicable regulatory agencies, including the Idaho Department of Health and Welfare, Medicaid, and Molina Healthcare, of agency address, phone number, or ownership changes as required.
Designate a qualified individual in writing to perform Administrator duties during periods of absence.
Maintain confidentiality of participant and employee information in accordance with HIPAA and agency standards.
Perform additional duties as assigned.