Program Manager - Active Case Management
About The Position
Developmental Pathways is seeking a Program Manager in its Case Management department to lead a team of individual contributors focused primarily on delivering quality case management services to people applying for or referred to services and their families. The Program Manager fosters an engaged, supportive, and inclusive team culture and demonstrates integrity and authenticity when working with staff, peers, and leadership. The role provides technical guidance and direction to ensure compliance with due process and confidentiality requirements, and responsive support to team members in varied circumstances, including emergencies and crisis situations. This is a 40-hour-per-week position on a four-day schedule, Monday through Thursday. Developmental Pathways operates a primarily hybrid work environment, with in-person requirements at its Colorado office. On-site frequency varies by department and may change based on operational needs.
Requirements
- A bachelor's degree, or five years of experience in Long-Term Services and Supports (LTSS), including Developmental Disabilities, or an appropriate combination of education and relevant experience.
- At least two years of experience with mentorship, team leadership, and/or direct supervision.
- Working knowledge of the Medicaid Long Term Care system.
- Experience managing sensitive information with discretion.
- Valid Colorado motor vehicle license and proof of motor vehicle insurance.
- Meet driving requirements: no suspensions and no more than two tickets in the past three years. Upon request, qualifying need, and approval, driving requirements may be waived in lieu of reliable transportation.
Nice To Haves
- Project management experience.
Responsibilities
- Supervise and direct assigned staff to ensure timely processing, submission, and distribution of reports, data, and work.
- Foster and maintain an inclusive team with productive cohesion and dynamics.
- Observe, directly supervise, evaluate, and document staff performance, and ensure performance evaluations are completed and reviewed.
- Address staff disciplinary issues in consultation with the Associate Director and Human Resources.
- Coach and mentor staff to improve documentation quality, deadline management, and soft skills as needed.
- Participate in hiring for open positions as needed.
- Lead and collaborate on project management, emphasizing stakeholder communication, resource availability, and community impact.
- Ensure applicable policies, procedures, and regulatory guidelines concerning people served, processes, and funding are met.
- Ensure timely and efficient documentation for continuity of funding.
- Ensure workloads and caseloads are covered during absences or vacancies and monitor workloads as appropriate.
- Complete and update required training, participate effectively and appropriately, and ensure staff complete training.
- Respond to complaints and resolve issues toward the best possible outcome.
- Provide technical guidance and direction to support compliance with due process and confidentiality requirements.
- Support team members across varied circumstances and settings, including emergencies and crisis situations.
Benefits
- Flexible work schedules and work-life balance
- Health, dental, and vision coverage
- Paid time off and holiday pay
- Monthly work remote stipend
- Employer-paid and supplemental life insurance
- Short- and long-term disability insurance
- 401(k) investment plan with employer match of up to 4%
- Mileage reimbursement
- Tuition reimbursement
- Certified Employer for Public Service Loan Forgiveness Program
- Healthcare reimbursement and flexible spending plans
- Discounts on auto and homeowners’ insurance
- Employee assistance program
- Credit union membership
- Employer-paid training
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What This Job Offers
Job Type
Full-time
Career Level
Manager
