Program Manager III (Residential Case Management)

Cascadia Health•Portland, OR

18h•$86,166 - $92,322•Onsite

About The Position

The Program Manager III works as part of an interdisciplinary team and manages multiple licensed residential treatment facilities serving adults experiencing mental health challenges. The role ensures program activities are administered effectively and in accordance with regulatory requirements, and provides clinical oversight, support, and professional development for assigned staff. The position promotes integrated care, trauma-informed and person-first approaches, and a work environment of safety and acceptance. Facilities are located in Oregon City, Gladstone, Wilsonville, and the Portland area. The residential programs provide psychiatric treatment, personal care, skills training, and case management, with the goal of preparing residents to live in a less restrictive environment. The position generally follows business hours, with flexibility to meet program needs, cover open shifts as needed, and participate in an on-call rotation for crisis or emergency response. Work may take place in administrative and clinical offices, acute care settings, client residences, correctional facilities, shelters, hospitals, public places, and other social service sites. The role involves unpredictable circumstances, interrupted breaks, and potential exposure to violent behavior, disease, biohazards, noise, and contaminants.

Requirements

Master’s degree in a behavioral science field from an accredited college or university.
Must demonstrate competencies outlined in Oregon Administrative Rules to become credentialed as a Qualified Mental Health Professional (QMHP).
At least five years of experience in community mental health or a related field.
At least three years of post-graduate clinical experience providing community behavioral health services.
At least two years of staff supervisory experience.
Knowledge of the clinical needs of the individuals served.
Knowledge of the recovery model, motivational interviewing, illness management and recovery, evidence-based practices, and strength-based philosophies and strategies.
Understanding of and alignment with harm reduction philosophies and trauma-informed care.
Valid driver’s license, three-year driving history, clean driving record, ability to pass a DMV check, and completion of Cascadia’s online Defensive Driving course; alternatively, ability to travel to multiple locations throughout the Portland Metro area.
Ability to perform Basic Life Support and properly use AED equipment; BLS training is provided within the first 60 days of hire, and certification must remain current.
Ability to work flexibly to meet program needs, participate in an on-call rotation, and respond to program crises or emergencies.
Ability to exercise sound judgment and manage unpredictable circumstances and disruptions.
Physical ability to remain alert and aware of surroundings, move around program spaces, assist residents with daily living tasks, clean, document using a computer, occasionally lift 20 to 50 pounds, and occasionally move quickly to evade harm.

Responsibilities

Manage day-to-day operations of assigned clinical programs, including client care, quality improvement, and service delivery.
Set annual goals and objectives with leadership, aligned with integrated treatment and the organization’s mission.
Investigate and resolve client complaints with support from Quality Management and the compliance department.
Assist with developing operating budgets and monitor expenditures, controlling costs and explaining significant variances.
Attend internal and external meetings to problem-solve, advocate for programs, and maintain positive working relationships.
Oversee and use clinical data to monitor performance and support decision-making.
Serve as a liaison between departments, facilitate collaboration among interdisciplinary teams, and communicate with stakeholders.
Assess progress toward goals and objectives and revise plans, systems, policies, and procedures as needed.
Provide input into policies, procedures, and systems that support program goals.
Comply with applicable laws, regulations, policies, procedures, contracts, MOUs, and grants.
Assist in crisis situations as appropriate and follow protocols in coordination with the treatment team.
Respect client rights and responsibilities and maintain professional boundaries and ethics.
Provide regular supervision, coaching, and annual training oversight for direct reports.
Work with program leadership to determine staffing requirements and recruit, hire, and train staff.
Establish staff work plans and priorities and assess staff progress.
Promote and complete annual employee training requirements on time.
Maintain a commitment to continuing professional development.
Direct and coach staff in SOPs, EHR, trauma-informed care, feedback-informed treatment, evidence-based practices, community resources, crisis management, harm reduction, OAR, HIPAA, and mandatory reporting.
Travel to multiple program locations and provide on-call response to program crises or emergencies.
Cover open shifts as needed to meet staffing ratios, potentially including swing and overnight shifts.
Perform other duties as assigned.

Benefits

Generous paid time off; full-time employees earn six weeks in their first year.
Medical and dental coverage beginning the first of the month following hire.
VSP vision discount plan.
403(b) retirement plan with immediate 100% vesting and a company match up to 3% per pay period, plus the opportunity for an additional discretionary contribution of up to 5% at fiscal year-end.
Flexible Spending Account options for medical, dependent care, and transportation.
Short-term disability, long-term disability, and life insurance.
Paid bereavement and jury duty leave.
Length of Service Award.
Voluntary life insurance.
Supplemental insurance.
Student loan forgiveness options.
Employee Assistance Program.
Bike to Work reimbursement.