Program Manager, Case Management

Center for NYC Neighborhoods•New York, NY

13d•Hybrid

About The Position

The Center for New York City Neighborhoods, Inc. (the “Center”) is a not-for-profit that promotes and protects affordable homeownership so that all New Yorkers can build strong, thriving communities. With more than 18 years of experience, the Center's work spans direct services, network coordination, and systems-level intervention. It coordinates a citywide network of housing counseling and legal services providers, operates a statewide Homeowner Hub call center, and co-administers approximately $40 million annually in state funding that supports homeowner services statewide. The Center’s mission-driven CDFI, Sustainable Neighborhoods, lends approximately $7 million annually and holds approximately $100 million in net assets as of December 2025. The Center’s work is grounded in collaboration with community-based partners, public agencies, philanthropy, and national leaders in heirs’ property and housing preservation. Through these partnerships, the Center continues to develop scalable, practical solutions that preserve homeownership, stabilize communities, and expand access to economic opportunity. The Program Manager of Case Management will play a crucial role in supporting the procurement, performance, and management of the case management functions for the Blue Buffers Program. This program aims to assist residents at risk by helping them relocate to higher ground while allowing natural coastlines and shorelines to act as buffers between people and water. It will prioritize positive outcomes for both individuals and the land that remains, enhancing the climate resilience of communities across New York State. This position will manage a steady caseload of applications from intake through closing and support the supervision of the day-to-day operations of case management services, ensuring that homeowners receive the support and resources necessary to complete the program. The Program Manager will work closely with the Deputy Director of Case Management, external vendors, and community stakeholders to deliver effective case management solutions, ensuring seamless coordination and support for program participants. Additionally, the Program Manager will support the development of policies, procedures, and tools to improve the overall effectiveness and efficiency of the case management process. This role is ideal for someone with experience in real estate, title, or legal transactions who is passionate about advancing climate and housing equity. This is a full-time, exempt position. We operate under a hybrid office model, requiring staff to work a minimum of two days per week on-site to support collaboration, connection, and impact. Candidates must be able to meet these in-office expectations.

Requirements

Bachelor's degree required
Experience in EXCEL data reporting and Salesforce is a plus

Nice To Haves

Significant experience and knowledge in case management, disaster recovery, or home resilience programs preferred
Program management experience, whether in the non-profit, government, or private sector is preferred
Ability to leverage strengths of staff members, providing coaching, support and constructive criticism to help team members reach their full potential
Knowledge and facility with data management tools and CRM are plusses
Problem-solver with good judgment and sharp analytical skills
Excellent communication, presentation, and interpersonal skills
Passionate about promoting affordable homeownership and an equitable New York
Deep understanding of and commitment to ensuring diversity, equity and inclusion
Highly organized, results-driven professional skilled at synthesizing progress, successes and challenges as well as recommending approaches and enacting solutions
Experience in real estate, title, or legal transactions

Responsibilities

Manage a steady caseload of applications from intake through closing
Provide comprehensive case management and follow-up services, including initial eligibility screenings with applicants, gathering demographic, basic household, and property information, and providing referrals to housing counseling, legal services, and/or relocation assistance services
Communicate effectively with applicants, program staff, and other stakeholders
Maintain detailed and accurate records of case information and progress in the System of Record (SOR) according to program guidelines
Escalate high-profile cases to program leaders and cases that do not conform to existing policies and requirements
Work with the tech team and program stakeholders to test case management systems, identify issues, and recommend and implement solutions
Provide administrative and operational support to Deputy Directors and others
Identify and escalate process improvements and training needs
Support the provision of counseling to tenants of homeowners, liaise with program staff and other stakeholders to provide tenants with information about their rights and help them access benefits owed to them as a result of displacement
Draft reports, memoranda, and other written work products
Other duties reasonably related to the position may be required