Case Management Manager

Episcopal Community Services (ECS)•San Francisco, CA

1d•$84,158 - $87,941•Onsite

About The Position

The Senior Support Services Manager (SSSM) develops, implements, and oversees Case Management services within Interim Housing. The role leads the case management team, establishes program structure, and ensures high-quality social work support for guests, accurate documentation, and compliance with reporting standards. The SSSM supervises Case Management staff, including conducting regular supervision, scheduling, hiring, payroll processing, and performance evaluations. The manager is accountable for contract compliance, service objectives, reporting protocols, and program budget management. Working with partner agencies and internal stakeholders, the SSSM ensures service delivery aligns with organizational goals and the program’s mission. This is a fully onsite, client-facing position at ECS program locations. The successful candidate works on-site Monday through Friday to provide in-person staff supervision. Remote or work-from-home arrangements are not available. The work involves supporting participants who may be experiencing homelessness, behavioral health conditions, substance use challenges, or other difficult circumstances, and may be stressful, demanding, or unpredictable.

Requirements

At least two years of supervisory experience.
Bachelor’s degree in psychology, counseling, social work, or a related field.
Excellent computer skills.
Strong administrative and organizational skills.
Strong interpersonal skills and a team-oriented approach.
Ability to communicate effectively both orally and in writing.
Ability to quickly assess and respond to situations including medical emergencies, conflict resolution and intervention, and other guest emergencies.
Working knowledge of crisis intervention techniques and their implementation.
Strong knowledge of social services and mental health resources within San Francisco.
Must secure finger image screening and annual TB screening.
Must meet the position’s physical requirements, which may include long periods at a desk and/or computer workstation and lifting up to 25 lbs.
Must work on-site Monday through Friday and provide in-person supervision to staff who work directly with clients.
Must follow established safety, communication, and de-escalation procedures, participate in required trainings, and promptly report incidents, threats, injuries, or unsafe conditions.

Nice To Haves

Master’s degree.
Previous experience working with unhoused individuals.

Responsibilities

Develop and implement case management services, program structure, and procedures to meet contract and program goals.
Collaborate with partner agencies and internal teams to ensure integrated service delivery and alignment with program goals.
Monitor program operations for adherence to organizational standards, contracts, and other requirements.
Supervise Case Management staff and provide regular supervision meetings.
In collaboration with HR, hire, onboard, coach, and handle progressive discipline actions when necessary.
Create and maintain staff schedules, monitor time off to ensure appropriate coverage and quality service delivery, and process bi-weekly payroll.
Oversee staff training, ensure compliance, and create opportunities for professional development.
Ensure accurate, high-quality, and timely completion of case notes, assessments, service plans, and required documentation.
Ensure compliance with program contracts, funding requirements, and reporting protocols.
Track and evaluate program outcomes, service objectives, and performance indicators.
Submit reports and documentation within required timelines.
Manage the program budget, including monitoring expenses and resource allocation.
Serve as liaison between the Case Management team, leadership, and external partners.
Participate in interdisciplinary meetings, case conferences, and community collaborations.
Exercise sound judgment, remain aware of surroundings, follow safety, communication, and de-escalation procedures, complete required trainings, and promptly report incidents, threats, injuries, or unsafe conditions.
Demonstrate behavior supporting the organization’s mission, vision, and values; adhere to program, funder, and organizational policies and procedures; and communicate effectively while modeling integrity, fairness, and ethical business practices.