Program Manager Senior- (Non-IT)

USAA•San Antonio, TX

1d•Onsite

About The Position

As a Program Manager Senior on USAA’s P&C Chief of Staff team, you will lead high-visibility programs that strengthen P&C culture, workforce capability, and Association priorities. Programs may include professional development, real estate, presidential town halls, employee recognition, and Recycle Rides. The role partners closely with cross-functional leaders and teams to manage complex initiatives, influence stakeholders, and connect strategy to execution. It requires a proactive, highly organized program leader with strong program and event management expertise and outstanding communication skills. The position is based at USAA’s San Antonio, Texas campus and requires working in the office four days per week. Relocation assistance is not offered. The role is not eligible for visa sponsorship.

Requirements

Bachelor’s degree, or four additional years of related experience in lieu of a degree.
At least six years of project and/or program management experience, including defining a new program and/or managing large-scale projects.
Proficient experience with project, program, or portfolio management principles to develop multi-year business plans.
Proficient knowledge of program management tools and methodologies.
Understanding and demonstrated application of risk management policies and procedures.
Knowledge of program management methodologies and techniques, program performance evaluation, and change management principles.
Experience maintaining and reporting on work effort budgets and methodologies.
Proficient experience with USAA’s change management methodology or a similar industry methodology.
Demonstrated ability to apply knowledge of the business, its products, and processes to assess program risks and rewards across multiple technologies and business goals.
Ability to work in the San Antonio home office.

Nice To Haves

At least two years of P&C experience.
Demonstrated experience planning and executing high-level events and programs.
Clear, confident communication and ability to partner across cross-functional teams and influence outcomes.
Ability to manage multiple concurrent programs, shifting priorities, and complex details.
PMP or similar certification.

Responsibilities

Define and maintain program strategies appropriate to the risk, size, and complexity of efforts, ensuring alignment with organizational goals.
Provide input and recommendations on multi-year business plans, including business capabilities and execution approaches that reduce risk and deliver early business value.
Facilitate meetings with executive management and project or program sponsors to define solutions and delivery.
Prepare stakeholder and management status reports, including identification of risks and issues.
Perform analyses, identify root causes, and develop and recommend key work products.
Negotiate agreements, settle disputes equitably, and defuse difficult situations.
Negotiate program tradeoffs with IT and business stakeholders to align demand with capacity.
Follow EPMO processes, procedures, controls, standards, tools, and templates as required, and adhere to governance requirements.
Drive adoption and sustainment of organizational changes in compliance with USAA’s Change Management methodology.
Ensure business risks are identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.