Program Manager Senior- (Non-IT)
About The Position
As a Program Manager Senior on the P&C Chief of Staff team, you will lead the execution of high-visibility programs that strengthen P&C culture, workforce capability, and Association priorities. Programs may include professional development, real estate, presidential town halls, employee recognition, and Recycle Rides. The role calls for a proactive, highly organized program leader who can manage complex initiatives, collaborate across functions, influence stakeholders at all levels, and connect strategy to execution. The position is based at USAA’s San Antonio, Texas campus and requires working in the office four days per week. Relocation assistance is not offered.
Requirements
- Bachelor’s degree, or four additional years of related experience in lieu of a degree.
- At least 6 years of project and/or program management experience, including defining a new program and/or managing large-scale projects.
- Proficient experience applying project, program, or portfolio management principles to develop multi-year business plans.
- Proficient knowledge of program effort management tools and methodologies.
- Understanding and demonstrated application of risk management policies and procedures.
- Knowledge of program management methodology and techniques, program performance evaluation, and change management principles.
- Experience maintaining and reporting on work effort budgets and methodologies.
- Proficient experience with USAA’s change management methodology or a similar industry methodology.
- Demonstrated ability to use knowledge of the business, its products, and processes to assess program risks and rewards across multiple technologies and business goals.
Nice To Haves
- At least 2 years of P&C experience.
- Demonstrated experience planning and executing high-level events and programs.
- Clear, confident communication and the ability to partner across cross-functional teams and influence outcomes.
- Ability to manage multiple concurrent programs, shifting priorities, and complex details.
- PMP or similar certification.
- Ability to work out of the San Antonio Home Office.
Responsibilities
- Define and maintain program strategies appropriate to risk, size, and complexity, ensuring individual efforts align with organizational goals.
- Provide input and recommendations on multi-year business plans, including business capabilities and execution approaches that achieve goals, reduce risk, and deliver early business value.
- Facilitate meetings with executive management and project or program sponsors to define solutions and delivery.
- Prepare stakeholder and management reports with status updates and identified risks or issues.
- Perform analyses, identify root causes, and develop and recommend key work products.
- Negotiate agreements, settle disputes equitably, and diffuse situations.
- Negotiate program tradeoffs with IT and business stakeholders to align demand with capacity as programs develop.
- Adhere to EPMO processes, procedures, controls, standards, tools, and templates as required, and follow required governance rigor.
- Drive the adoption and sustainment of organizational changes in compliance with USAA’s Change Management methodology.
- Ensure business risks are identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
Benefits
- Comprehensive medical, dental, and vision plans.
- 401(k) and pension.
- Life insurance.
- Parental benefits.
- Adoption assistance.
- Paid time off and paid holidays.
- 16 paid volunteer hours.
- Wellness programs.
- Career path planning and continuing education.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
