Program Manager, Senior, Virtual Care
About The Position
The Health Plan Product Development team supports Blue Shield of California’s portfolio of virtual care solutions intended to improve member access, experience, and health outcomes. The Senior Program Manager, Virtual Care Programs manages day-to-day operations and cross-functional execution of virtual care programs, partnering with internal stakeholders, strategic vendors, and healthcare providers to support successful implementation and ongoing performance. The role applies business acumen, program management expertise, and knowledge of healthcare and digital health to help ensure programs meet member and business needs. The position reports to the Director, Health Plan Product Development. It supports programs spanning virtual primary and specialty care, behavioral health, women’s health, healthcare navigation, and other vendor-enabled offerings. The role requires hybrid work, with most teams expected to come into an office two days each week; employees living more than 50 miles from an office location coordinate in-office time with their manager based on business needs. Blue Shield of California describes its mission as creating a healthcare system that is worthy of family and friends and sustainably affordable, by lowering costs, improving quality, and enhancing the member and physician experience. Its stated values are Honest, Human, and Courageous.
Requirements
- Bachelor’s degree, or a high school diploma/GED plus four years of additional relevant experience in lieu of a degree.
- At least five years of experience in product management, program development, program management, or a related field.
- Experience supporting or managing virtual care, digital health, healthcare navigation, or other vendor-enabled healthcare programs.
- Demonstrated experience managing complex cross-functional programs, including milestones, dependencies, risks, issues, stakeholder communications, and operational readiness.
- Excellent communication, organizational, and cross-functional leadership skills, including the ability to influence and align stakeholders and decision-makers in a highly matrixed organization.
Nice To Haves
- An advanced degree such as an MBA or MPH.
- Experience managing external vendors, strategic partners, or third-party providers, including deliverables, performance, service levels, escalations, and ongoing governance.
- Strong analytical skills and the demonstrated ability to translate program performance, member experience insights, and operational metrics into actionable recommendations and executive-ready materials.
Responsibilities
- Manage day-to-day operations across the virtual care portfolio, including virtual primary care, specialty care, behavioral health, women’s health, healthcare navigation, and other vendor-enabled programs.
- Lead cross-functional program execution across Product Strategy, Clinical, Operations, Digital, IT, Compliance, Sales, Customer Experience, Analytics, and strategic vendor partners.
- Develop and maintain program plans, launch timelines, implementation milestones, vendor deliverables, dependencies, issue logs, decision trackers, and executive status updates.
- Coordinate benefit and eligibility readiness, digital experiences, operational workflows, customer support models, and go-to-market activities for virtual care program launches.
- Work with vendors and internal teams to monitor utilization, access, appointment availability, member satisfaction, clinical quality, cost performance, service levels, and remediation plans.
- Support vendor governance through quarterly business reviews, contract deliverable tracking, performance reviews, escalation management, and resolution of risks and cross-functional barriers.
- Prepare executive-ready portfolio updates, performance dashboards, launch summaries, risk assessments, decision briefs, and roadmap recommendations informed by member needs, market trends, and program performance.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
