Program Manager, Partnerships

Braze•San Francisco, CA

4h•$96,800 - $138,400

About The Position

The Program Manager, Partnerships operates across the entire Partnerships department, coordinating priorities across functional pillars and providing clear visibility into initiatives, ownership, status, dependencies, and risks. The role manages high-priority projects and supports flagship events, cross-functional programs, departmental planning, and the department’s operating rhythm. It establishes repeatable processes and maintains Jira as a source of truth so work is delivered on time and leadership can see what is moving, what is blocked, and what needs attention. The role partners closely with the AVP, Partner Experience, the SVP, Partnerships, Partner Operations, pillar leads, leadership, and teams such as Marketing and Events. It supports OKRs, monthly and quarterly business reviews, quarterly narratives, monthly All Hands, department communications, PR-FAQ tracking, annual planning, and follow-up on employee engagement survey actions. Event and project work may include SKO, Forge Partner Day, and the departmental kick-off. If Braze’s acquisition by Salesforce completes, the role may help plan and track alignment of Braze’s partner program with the broader Salesforce partner program and ecosystem. The position emphasizes ownership of delivery and clarity rather than ownership of content or decisions. The Program Manager builds trust and drives results through influence, clear communication, rigorous tracking, effective facilitation, early identification of risks, and discretion when handling sensitive information. It requires shifting between operational detail and executive-level communication while building practical processes that last.

Requirements

5–8 years of experience in program management, project management, or strategy and operations roles at a B2B SaaS or technology company.
Experience driving cross-functional programs from brief through delivery with multiple stakeholders and senior participants.
Experience running events or company moments involving speakers, content, and tight timelines.
Experience building visibility across a portfolio of workstreams with trackers, status reporting, and tools such as Jira.
Strong writing and storytelling ability, including turning updates and numbers into clear leadership communications.
Strong facilitation skills, including running meetings with senior stakeholders, keeping meetings on time, and establishing clear actions and owners.
Data-driven approach; comfort building trackers and identifying inconsistencies in data.
Strong organizational skills and ability to manage varied work and multiple deadlines without losing detail.
Ability to create processes from scratch and keep them practical and lightweight.
Comfort using department tools such as Google Workspace, Slack, Jira, and Confluence.
Ability to lead through influence, build trust, and handle sensitive information with discretion.

Nice To Haves

Experience supporting a go-to-market, partnerships, or alliances team.

Responsibilities

Maintain a single, accurate view of cross-department initiatives in Jira, including owners, status, dependencies, and risks.
Run regular workstream check-ins, surface concerns early, and provide leadership with clear status visibility.
Take ad-hoc and flagship projects from brief to delivery by agreeing on scope and ownership, building plans, managing dependencies and timelines, and coordinating follow-up.
Support Partnerships’ contribution to company events such as SKO, Forge Partner Day, and the departmental kick-off, including coordinating narratives, themes, speakers, content, Marketing, and Events as needed.
Drive cross-functional initiatives by clarifying responsibilities, keeping work moving, and ensuring initiatives are completed and closed out properly.
Support departmental OKRs, monthly and quarterly business reviews, quarterly narratives, and monthly All Hands by building trackers and templates, gathering inputs, preparing pre-reads, and helping run sessions.
Support department updates and maintain the PR-FAQ tracker for major launches, ensuring consistent format, tone, timing, and status.
Support annual planning with the SVP, Partnerships and Partner Operations team.
Track actions arising from the employee engagement survey in Culture Amp through completion and report back on changes.
If the Braze acquisition by Salesforce completes, help plan and track alignment of the Braze partner program with the Salesforce partner program and ecosystem.
Claim unassigned initiatives, establish clear accountability, and steer work through successful execution.
Communicate concise, actionable updates and briefs; facilitate productive meetings with clear actions and owners.
Maintain transparent and dependable reporting on progress, status, and risks, including flagging delays and proposing practical solutions.
Handle sensitive and unreleased information with complete discretion.

Benefits

Competitive compensation that may include equity, including restricted stock units.
Retirement and Employee Stock Purchase Plans.
Flexible paid time off.
Medical, dental, vision, life, and disability benefit plans.
Fertility benefits and equal paid parental leave.
Professional development through formal career pathing, learning platforms, and a yearly learning stipend.
Curated in-office employee experience designed to foster community, team connections, and innovation.
Opportunities to give back through an annual company-wide Volunteer Week and donation matching.
Employee Resource Groups.
Collaborative, transparent, and fun culture recognized as a Great Place to Work.