Strategic Partnerships Program Manager

DriveTime•Tempe, AZ

3d•Hybrid

About The Position

The Strategic Partnerships Program Manager connects internal business owners with external strategic partners across multiple business segments. The role works closely with partners and internal stakeholders to clarify needs, refine project requests, communicate and execute contractual expectations, and oversee onboarding tasks through completion. The position formalizes and strengthens partner relationships, improves partner efficiency, and drives continuous improvement through effective change management. The manager builds trust-based relationships and provides exceptional customer service; defines project requirements for partner approval and handoff to other teams; aligns partner priorities; and keeps stakeholders informed about progress and successes. The role also requires understanding multiple internal processes, identifying opportunities to improve or optimize them, and escalating issues that could affect partner relationships.

Requirements

High school degree required.
1–3+ years of sales experience.
Demonstrated experience building relationships and driving production.
Ability to effectively present to key stakeholders.

Nice To Haves

College degree preferred.

Responsibilities

Build enduring, trust-based partner relationships and deliver exceptional customer service.
Collaborate with partners and business owners to understand needs and refine project requests.
Ensure partners meet their contractual obligations.
Define project requirements for partner approval and coordinate seamless handoffs to other teams.
Maintain partner relationships through frequent communication.
Manage and align partner priorities, ensuring they understand and adhere to them.
Represent stakeholder perspectives, promote transparency about team progress, and celebrate successes.
Identify and escalate issues or concerns to maintain partner relationships.
Develop a deep understanding of multiple internal processes.
Proactively identify areas for improvement and optimization.
Oversee partner onboarding tasks through completion.

Benefits

Medical, dental, and vision insurance, with the company covering a sizable amount of premiums.
Company-paid life insurance.
Short- and long-term disability coverage.
401(k).
Professional growth opportunities.
Tuition reimbursement.
Wellness program with self-guided coaching, activities, cash incentives, and medical premium discounts.
In-house gym.
Paid time off, including wellness days, holidays, and personal time for full-time roles.
Smart-casual dress.
Competitive pay.