Program Manager of Adult & Youth Services

Friend Family Health Center•Chicago, IL

About The Position

The Program Manager of Adult & Youth Services provides clinical, operational, and administrative leadership for Adult Mental Health, Child & Adolescent, and First Episode Psychosis (FEP) programs. This leadership position is responsible for ensuring high-quality, person-centered services while maintaining compliance with CCBHC, IDHS/DMH, Medicaid, payer, accreditation, and organizational standards. The Program Manager oversees clinical documentation, IM+CANS compliance, staff and supervisor performance, referrals, census, productivity, community outreach, and program growth. The Program Manager ensures clients move efficiently from referral and intake through enrollment, active treatment, and ongoing engagement while supporting strong clinical outcomes and the financial sustainability of assigned programs.

Requirements

Master's degree in Social Work from a CSWE-accredited program (Required)
Current and unrestricted Illinois Licensed Clinical Social Worker (LCSW) license (Required)
Knowledge of IM+CANS, IDHS/DMH requirements, Medicaid, clinical documentation, treatment planning, medical necessity and quality assurance (Required)

Nice To Haves

Five (5) years of behavioral health experience.
Three (3) years of supervisory, management, or clinical leadership experience.
Experience in community mental health, CCBHC, outpatient behavioral health, or integrated care.
Experience serving adult, child/adolescent, and/or First Episode Psychosis populations.

Responsibilities

Provide clinical and operational oversight of Adult Mental Health, Child & Adolescent, and FEP programs.
Supervise, coach, and hold Program Supervisors accountable for staff performance, clinical quality, documentation, productivity, and program outcomes.
Review and monitor IM+CANS assessments, treatment plans, progress notes, and other clinical documentation for quality, timeliness, medical necessity, and compliance.
Ensure compliance with CCBHC, IDHS/DMH, Medicaid, payer, accreditation, and organizational requirements.
Provide consultation and oversight for complex and high-risk clinical cases.
Oversee the referral process from intake through program assignment, enrollment, and first service to improve access and reduce clients lost to care.
Monitor census, admissions, discharges, engagement, retention, caseloads, and available program capacity.
Develop strategies to increase census and appropriate utilization of revenue-generating clinical services.
Build and maintain referral relationships with schools, hospitals, primary care providers, crisis programs, community organizations, and other partners.
Participate in marketing, networking, outreach, and community engagement activities.
Monitor staff productivity, billable services, and documentation practices affecting reimbursement.
Collaborate with Intake, Quality, Billing, Finance, and senior leadership to address operational and performance barriers.
Review program data and implement quality improvement and corrective action plans when performance expectations are not met.
Support recruitment, onboarding, training, development, performance evaluation, and retention of staff.
Promote integrated care and collaboration among behavioral health, psychiatry, primary care, crisis services, and community resources.