Program Manager Learning Design and Delivery Humanities

Arizona State University•Tempe, AZ

9d•Onsite

About The Position

The Program Manager Learning Design and Delivery Humanities in ASU’s Learning Enterprise leads the outcomes, operations, and people management for a multidisciplinary team responsible for a thematic subset of Universal Learner Courses (ULCs) in the humanities and related disciplines, including psychology, sociology, history, political science, criminal justice, English, communications, and education. The position supports high-quality, scalable learning experiences for learners across the P–20 pipeline, including high school learners, working adults, and people pursuing pathways into college and careers. The Program Manager provides strategic and operational leadership for course design, delivery, and continuous improvement, ensuring a cohesive learner experience. The role directly supervises instructional designers, senior instructional designers, instructional design associates, online course managers, senior online course managers, course coordinators, PRN staff, and student workers within its academic stack. It cultivates a collaborative, high-performing, data-informed team and partners with faculty of record, academic units, instructional design and media teams, and learner-success partners to uphold standards for equity, accessibility, and academic rigor. The position leads data-informed planning and process improvement to strengthen scalability, efficiency, and instructional excellence. It contributes to the long-term growth and sustainability of the Universal Learner Course portfolio in alignment with ASU’s mission of universal access to high-quality education and the Learning Enterprise’s vision for innovation at scale. The role is based at ASU’s Tempe campus and is not fully remote. It is full-time, benefits-eligible, and at-will. Applicants must be eligible to work in the United States without sponsorship. A fingerprint background check is mandatory.

Requirements

Bachelor’s degree and three years of experience appropriate to the area of assignment or field, or an equivalent combination of experience and/or training demonstrating comparable knowledge, skills, and abilities.
Applicants must be eligible to work in the United States without employer sponsorship.
Successful completion of the required fingerprint background check.
The role is based at ASU’s Tempe campus and is not fully remote.

Nice To Haves

Master’s degree in Instructional Design, Educational Technology, Learning Sciences, Curriculum and Instruction, Higher Education Administration, or a closely related field.
Background in science or mathematics.
Demonstrated experience directly supervising professional staff, such as instructional designers, course managers, or coordinators, and managing team performance, development, and workloads across multiple projects or course deliveries.
Experience managing large-scale instructional operations or academic programs, including scheduling, staffing, quality assurance, and process documentation across course portfolios.
Experience designing or evaluating online courses using frameworks such as backward design, Universal Design for Learning, or Quality Matters, and applying learning analytics to improve design quality and learner outcomes.
Ability to analyze and interpret learner, course, or operational data for strategic planning, improvement, and program impact evaluation.
Experience collaborating with faculty, subject matter experts, and academic units to align course quality, rigor, and delivery with institutional standards and learner needs.
Demonstrated success creating or refining scalable workflows, communication systems, or process improvements that improve efficiency and collaboration between design and delivery teams.

Responsibilities

Develop and manage a high-performing, values-aligned team in collaboration with the Senior Director of Learning Design.
Supervise a multidisciplinary team and align course design, delivery, and operational execution across Universal Learner Course modalities.
Coach team members through regular meetings, feedback, goal alignment, and recognition; review performance metrics, manage workloads, and develop improvement or staffing plans.
Design and implement professional development and mentorship structures supporting continuous growth and career progression.
Develop and optimize workflows and communication structures, including documenting course launch, revision, and escalation processes and maintaining standardized templates and guides.
Establish cross-functional communication rhythms and monitor operational objectives such as course readiness, faculty satisfaction, and learner outcomes.
Coordinate with learner support, technology, and academic partners to resolve operational challenges and provide timely assistance to learners and faculty.
Lead or co-lead process improvement initiatives in areas such as grader management, faculty onboarding, data reporting, and AI-assisted design.
Serve as the primary liaison for faculty and external partners within the academic stack; coordinate course development, revisions, and quality reviews with design teams.
Lead communication and feedback loops with faculty and use learner and instructor insights to improve course quality and consistency.
Collaborate with Learning Enterprise leadership, Academic Enterprise, the Provost’s Office, EdPlus, and academic units to advance course quality, innovation, and scalability.
Provide strategic leadership for cohesive course design, delivery, and learner experience across session-based and on-demand modalities.
Lead course build, revision, and improvement cycles, ensuring courses meet Universal Learner Course design standards and quality metrics.
Support adoption of new media, AI tools, and emerging technologies to enhance learner engagement, accessibility, and instructional quality.
Review and interpret stack-level dashboards on learner performance, operational efficiency, and instructional design impact.
Translate data insights into strategies to improve course quality, learner outcomes, and team operations; prepare and present data summaries and visualizations to leadership and stakeholders.
Partner with the Director of Learning Design to set strategic priorities for course development, delivery, and revision within the academic stack.
Align staffing, resources, and operations with institutional goals for access, equity, and scalability.
Contribute to enterprise-wide initiatives advancing innovation, learner success, and cross-unit collaboration.
Identify and implement opportunities to strengthen systems, workflows, and partnerships for sustainable growth and improved learner impact.
Perform other duties as assigned.