Program Manager Learning Design and Delivery Humanities

Arizona State University•Tempe, AZ

1d•$70,000 - $72,000•Onsite

About The Position

The Program Manager Learning Design and Delivery Humanities in ASU’s Learning Enterprise leads outcomes, operations, and people management for a multidisciplinary team responsible for a thematic subset of Universal Learner Courses (ULCs) in the humanities and related disciplines, including psychology, sociology, history, political science, criminal justice, English, communications, and education. The role supports high-quality, scalable learning experiences for learners throughout the P–20 pipeline, including high school learners, working adults, and people seeking pathways into college and careers. The Program Manager provides strategic and operational leadership for course design, delivery, and continuous improvement, ensuring a cohesive learner experience. The role directly supervises instructional designers, senior instructional designers, instructional design associates, online course managers, senior online course managers, course coordinators, PRN staff, and student workers within the academic stack. It fosters a collaborative, data-informed team culture focused on innovation, quality, and learner success. The position connects design and delivery operations and partners with faculty of record, academic units, instructional design and media teams, learner success partners, and institutional stakeholders. It upholds Learning Enterprise standards for equity, accessibility, and academic rigor and leads data-informed planning and process improvement to strengthen scalability, efficiency, and instructional excellence. The Program Manager also contributes to the long-term growth and sustainability of the Universal Learner Course portfolio in alignment with ASU’s mission of universal access to high-quality education and the Learning Enterprise’s vision for innovation at scale. This is a full-time, benefits-eligible, at-will position based at ASU’s Tempe campus; it is not fully remote. Applicants must be eligible to work in the United States without sponsorship. A fingerprint background check is required. The stated salary range is $70,000–$72,000 per year, dependent on experience.

Requirements

Bachelor’s degree and three years of experience appropriate to the area of assignment or field, or an equivalent combination of experience and/or training that provides comparable knowledge, skills, and abilities.
Applicants must be eligible to work in the United States without employer sponsorship.
Successful completion of the required background and fingerprint checks is required for employment.
Submit a cover letter and resume or CV with the application.

Nice To Haves

Master’s degree in instructional design, educational technology, learning sciences, curriculum and instruction, higher education administration, or a closely related field.
Background in science or mathematics.
Demonstrated experience directly supervising professional staff and managing team performance, development, and workload across multiple projects or course deliveries.
Experience managing large-scale instructional operations or academic programs, including scheduling, staffing, quality assurance, and process documentation across course portfolios.
Experience designing or evaluating online courses using backward design, Universal Design for Learning (UDL), or Quality Matters (QM), and applying learning analytics to improve course design and learner outcomes.
Ability to analyze learner, course, or operational data for strategic planning, improvement, and program impact evaluation.
Experience collaborating with faculty, subject matter experts, and academic units to align course quality, rigor, and delivery with institutional standards and learner needs.
Success creating or refining scalable workflows, communication systems, or process improvements that improve efficiency and collaboration between design and delivery teams.

Responsibilities

Develop and manage a high-performing, values-aligned team in collaboration with the Senior Director of Learning Design.
Directly supervise a multidisciplinary team of instructional designers, course managers, coordinators, part-time staff, and student workers, ensuring alignment across course design, delivery, and operations.
Coach team members through regular meetings, feedback, goal alignment, and recognition; review performance metrics, workload distribution, and staffing needs.
Create professional development and mentorship structures that support continuous growth, leadership development, and role progression.
Develop and document workflows for course launches, revisions, and escalations, and maintain standardized templates and communication guides.
Establish cross-functional communication rhythms and monitor operational objectives such as course readiness, faculty satisfaction, and learner outcomes.
Coordinate with learner support, technology, and academic partners to resolve operational challenges and provide timely assistance to learners and faculty.
Lead or co-lead process improvements in areas such as grader management, faculty onboarding, data reporting, and AI-assisted design.
Serve as the primary liaison for faculty and external partners within the academic stack; coordinate course development, revisions, and quality reviews.
Lead faculty communication and feedback processes, incorporating learner and instructor insights to improve course quality and consistency.
Collaborate with Learning Enterprise leadership, Academic Enterprise, the Provost’s Office, EdPlus, and academic units on ULC quality, innovation, and scalability.
Ensure cohesive alignment among course design, delivery, and learner experience across session-based and on-demand modalities.
Lead course builds, revisions, and improvement cycles to ensure courses meet ULC design standards and quality metrics.
Support adoption of new media, AI tools, and emerging technologies to enhance engagement, accessibility, and instructional quality.
Review and interpret stack-level dashboards on learner performance, operational efficiency, and instructional design impact.
Translate data insights into strategies to improve course quality, learner outcomes, and team operations; prepare and present data summaries and visualizations to stakeholders.
Partner with the Director of Learning Design to set priorities for course development, delivery, and revision within the academic stack.
Align staffing, resources, and operations with institutional goals for access, equity, and scalability; contribute to enterprise-wide initiatives and identify opportunities for sustainable growth and improved learner impact.
Perform other duties as assigned.