Program Manager, Development Programs & Learning Systems

Carrier•Charlotte, NC

1d•Onsite

About The Position

Carrier is looking for a seasoned Program Manager that will lead our learning development and learning system initiatives. Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do.

Requirements

Bacheler’s degree in Instructional Design, Education or Engineering
5+ years of experience designing and managing development programs, technical training, or workforce development initiatives
3+ years of experience administering an LMS
3+ years of project management experience with the ability to coordinate across engineering, field operations, and product teams

Nice To Haves

Excellent communication and facilitation skills, especially with technical audiences.
Comfort with data analysis, reporting tools, and learning metrics.
Understanding adult learning principles and competency-based development.
Creative problem-solving skills and strong attention to detail.
Excellent organizational and time management skills, with the ability to manage multiple projects simultaneously and meet deadlines.
Strong skills in Microsoft Office (Word, PowerPoint, Excel) and collaboration platforms (SharePoint, Teams, etc.).
Familiarity with commercial HVAC systems, chillers, controls, or large-scale mechanical systems.
Experience supporting field technicians, sales engineers, or commercial service teams.
Knowledge of industry standards and certifications (ASHRAE, AHRI, EPA 608, OSHA, etc.).

Responsibilities

Build and manage development programs that support technical, professional, and leadership growth across the Commercial HVAC organization.
Partner with Engineering, Field Operations, Sales, and HR to identify capability needs and design programs that address them.
Develop structured learning pathways for: Commercial HVAC technical mastery (chillers, rooftops, hydronics), Controls and building automation, Commissioning, diagnostics, and system optimization, Customer facing and project management skills, Leadership and people management development.
Integrate hands-on learning experiences such as factory tours, lab sessions, field ride alongs, and mentorship with Carrier experts.
Manage program logistics including communications, scheduling, cohort/speaker coordination, and resource development.
Track participant progress, certifications, and skill attainment; provide insights to leadership on program impact and workforce readiness.
Serve as the primary administrator for Carrier’s LMS supporting Commercial HVAC teams across field operations, service and sales as well as external customers.
Manage course setup, certifications, learning paths, user groups, and reporting dashboards.
Partner with IT, HR, and vendor teams to maintain system performance and implement enhancements.
Monitor learning analytics to identify skill gaps, training needs, and opportunities for optimization.
Work closely with engineering leaders, field service and sales managers, and product teams to align development programs with real-world job demands.
Support managers and mentors in coaching employees and tracking their development.
Communicate program outcomes, workforce readiness metrics, and learning insights to senior leadership.
Develop dashboards and reports highlighting program impact, certification completion, technical skill progression, and LMS utilization.
Use data to inform workforce planning, training investments, and continuous improvement initiatives.