Learning & Development Operations Manager, Field Programs

Aramark•Philadelphia, PA

17h•Onsite

About The Position

The Operations Manager, Field Programs is responsible for operational execution and project management of Aramark's field leadership development programs Foundational Leadership Program (FLP), Advanced Leadership Program (ALP) and Strategic Leadership Program (SLP). This role drives process optimization, standardization, and scalability to support global expansion of field programs. The Operations Manager supports the Director, Learning & Leadership Development, providing strategic support on cross-program initiatives, data management, and reporting. A person who will be well-prepared to succeed in this role will be highly organized, detail-oriented, and able to manage multiple projects simultaneously across a matrixed organization. This position will report to the Director, Learning & Leadership Development and is based in Aramark's Headquarters in Philadelphia, Pennsylvania. Limited travel may be required and is not expected to exceed 25%.

Requirements

Five or more years of professional experience in project management, operations, or program coordination; experience in learning and development or HR operations preferred
Demonstrated ability to manage complex projects with multiple stakeholders and competing priorities
Strong organizational skills with exceptional attention to detail and ability to maintain quality under tight deadlines
Ability to influence without formal authority within peer group and with key stakeholders
Experience with data management and reporting, ability to translate data into actionable insights
Proficiency with project management tools and Microsoft Office Suite (Excel, PowerPoint, Project)
Excellent written and verbal communication skills; ability to communicate effectively with diverse audiences
Demonstrated problem-solving skills using analytics, judgment, and interpretation based on available information
Ability to work independently with minimal supervision while knowing when to escalate issues
Experience working in matrixed organizations and coordinating across multiple functions
Bachelor's degree in Business, Project Management, Human Resources, or related field, or equivalent experience

Nice To Haves

PMP or similar project management certification
Experience working with learning management systems (LMS) and digital learning platforms
Solid understanding of adult learning principles, instructional design methodologies, leadership competency frameworks, and facilitation best practices

Responsibilities

Lead operational execution of FLP, ALP, and SLP programs including project planning, timeline management, and cross-functional coordination.
Serve as project management owner across all field programs; develop project plans, track milestones, manage dependencies, and ensure on-time delivery
Drive process optimization and standardization across field programs to support scalability and global expansion
Manage data collection for field programs including survey results, registration and completion rates, NPS scores, and program metrics
Partner with the Specialist, Learning and Development on logistics execution and provide operational direction and support
Provide strategic support to the Director on special projects, cross-program initiatives, and stakeholder communications
Partner with LMS team on data integration, reporting, and system optimization for field programs
Support global expansion efforts by documenting processes, creating scalable templates, and building operational infrastructure
Support budget tracking and expense management for field programs including chargebacks and financial reporting
Facilitate cross-functional meetings and communications to ensure alignment across stakeholders
Identify operational risks and issues; escalate to Director with recommended solutions
Partner directly with the Senior Manager, Learning and Development on project management and scaling of FLP, ALP and SLP.