Learning & Development Manager

Nemacolin • Wharton Township, PA

1d • Onsite

About The Position

The Learning & Development Manager is responsible for designing, implementing, and continuously enhancing training programs that uphold and elevate the Nemacolin's luxury service standards. This role plays a critical part in cultivating a culture of excellence, ensuring all associates deliver exceptional guest experiences aligned with Forbes Five-Star standards. The ideal candidate is a dynamic educator and strategic thinker with a proven track record in curriculum development and luxury hospitality training.

This is an on-site opportunity within a private resort setting and requires flexibility to support training across various shifts, including weekends and holidays as needed.

The selected candidate will be provided with a unique opportunity to shape Nemacolin's guest experience by developing exceptional talent and fostering a culture rooted in excellence, service, and continuous growth within a world-class luxury resort environment.

Requirements

• Minimum of 5 years of progressive experience in Learning & Development within luxury hospitality environments
• Proven track record in teaching, facilitation, and training program development
• Demonstrated expertise in curriculum design and instructional development
• Strong working knowledge of Forbes Five-Star standards and luxury guest service expectations
• Exceptional presentation, communication, and interpersonal skills
• Ability to influence and collaborate effectively with leaders at all levels of the organization
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
• On-site role within a luxury resort setting
• Requires flexibility to support training across various shifts, including weekends and holidays as needed

Nice To Haves

• Experience designing and delivering leadership development programs preferred

Responsibilities

• Design, develop, and implement comprehensive learning and development strategies aligned with the resort’s service philosophy and business objectives
• Create and maintain training curricula that reflect Forbes Five-Star standards and luxury hospitality best practices
• Lead onboarding and orientation programs to ensure new hires are effectively integrated into the resort’s culture and service expectations
• Facilitate engaging training sessions, workshops, and leadership development programs for associates and management
• Partner with department leaders to assess training needs and develop targeted development initiatives
• Monitor and evaluate the effectiveness of training programs through feedback, assessments, and performance metrics
• Ensure consistent delivery of brand standards, guest service excellence, and operational procedures across all departments
• Develop succession planning and career development pathways for high-potential associates
• Stay current on industry trends, luxury service innovations, and adult learning methodologies
• Maintain training records, compliance documentation, and reporting metrics

Benefits

• Competitive compensation and comprehensive benefits offerings
• Attractive 401(k) program and paid time off
• Housing, educational, and professional development support
• Savings across resort dining, retail, spa, and experiences
• Exclusive access to The Rec Center, The Market, The Pub, and the Wisteria associate community

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 251-500 employees