Learning & Development Manager

The Humane League

15h•Remote

About The Position

At THL, we're dedicated to providing an exceptional employee experience, supporting our team, removing barriers, and equipping our people with the skills, knowledge, and tools needed to achieve our mission and goals. We're seeking someone who shares our vision and commitment to a culture of excellence. The Learning & Development Manager will be responsible for designing and delivering THL’s global learning and development strategy and fostering a culture of continuous learning. In this role, you'll design and implement innovative global training programs, career pathways and development plans, assess organizational learning needs, and develop comprehensive solutions that align with our organizational objectives while maximizing employee potential and performance. You will also be the steward of the global performance management and talent development. The ideal candidate will combine strategic thinking with hands-on expertise in modern learning methodologies to create engaging, measurable, and impactful development initiatives.You have a deep understanding of how global organizational culture drives performance and morale, with excellent interpersonal and observation skills. You are collaborative, detail-oriented, and an articulate communicator. You have a strong desire to help people make the most of their skills and support them in enhancing those skills or learning new ones. Your work will directly improve the consistency, confidence, and effectiveness of THL’s people managers globally. This position reports directly to the Director of People – US. This is a full-time, remote position. We are only able to consider applicants who reside in either the USA, Canada, Ireland, United Kingdom, Austria, Portugal, Ecuador, Peru, Argentina, Brazil, Chile, or Colombia and who possess work authorization in the country in which they reside. To the extent permitted by law, in order to enable collaboration with other global team members, you may be required to work occasional hours outside of 9am - 5pm, depending on your time zone. This position requires domestic and international travel, equivalent to 2 or more trips per year.

Requirements

Experience: Proven manager level experience of developing and implementing global learning & development strategies to enhance employee engagement, retention, and performance, including ownership of performance management systems and leadership development programs preferred.
Collaboration and Interpersonal Skills: Proficient interpersonal skills, with the ability to work effectively across globally distributed teams and cultures, resolve conflicts, and navigate complex stakeholder relationships. Fosters a collaborative environment and actively contributes to a positive and cohesive team culture.
Technology and Data Analysis: Experience using HR and training software (HRIS, ATS, LMS, etc.) including implementation, optimization and ownership. Ability to collect, analyze, and interpret data to identify trends, insights, and opportunities for improvement in learning and development initiatives. Extracts insights from complex datasets and provides actionable recommendations.
Problem Solving and Decision Making: Ability to identify root causes of complex problems and develop innovative solutions, balancing technical expertise with strategic thinking. Analyzes situations, gathers relevant information, and makes sound decisions regarding learning and development initiatives. Manages crisis situations effectively, leading the execution of crisis response plans.
Initiative, Proactivity, and Adaptability: Adaptable and flexible mindset, with the ability to navigate change, uncertainty, and evolving priorities in a dynamic work environment. Proactively identifies issues and seeks opportunities to drive improvement and add value to the organization.
Verbal and Written Communication: Ability to communicate clearly and persuasively across verbal and written formats, adapting tone and style to different audiences. Facilitates training sessions and delivers engaging and informative presentations, leveraging multimedia tools and effective communication techniques.
Organization: Excellent time management and prioritization skills, with a high level of attention to detail and the ability to balance multiple simultaneous tasks and projects. Optimizes internal processes by analyzing workflow efficiency and implementing enhancements. Leads initiatives to streamline systems and address process-related issues.
Strategic Thinking: Strategic mindset, with the ability to think critically, anticipate future trends, and develop long-term plans and initiatives in line with organizational objectives. Supports the development and implementation of strategies and policies, analyzing relevant data and suggesting improvements to enhance effectiveness.
Financial Oversight: Ability to manage project budgets, allocating resources effectively to address organizational priorities and objectives. Develops and monitors budget forecasts, prepares detailed financial reports, and ensures alignment with project goals.
Global Perspective: Ability to identify and evaluate the global implications of team tasks and projects. Demonstrated experience designing inclusive training programs for diverse, international audiences and aligning with global stakeholders.

Responsibilities

In partnership with the People Leadership Team, develop and implement a learning and development strategy that is aligned with the organization’s needs and objectives, addresses skill gaps, considers different learning styles and fosters a culture of continuous learning.
Conduct regular training needs assessments in collaboration with the Directors of People. Build, launch and manage a global and U.S. training calendar, ensuring consistent delivery of manager, leadership, and staff development programming.
Coordinate with external vendors and training providers to source, evaluate, and manage training programs and resources.
Consider implementing a Learning Management System (LMS), ensuring its effective use for course enrollment, tracking, reporting, and maintenance of training records.
Design, implement, and manage the organization wide performance management system, including annual reviews, goal setting, mid-year check-ins, and ongoing feedback mechanisms.
Coach and train managers on effective global performance feedback and documentation best practices to ensure fair and consistent application of policies, whilst complying with local labor laws.
Drive a culture of high performance and continuous development by linking performance outcomes to compensation, recognition, and employee development strategies, in collaboration with the Directors of People.
Collaborate with the broader people team to bring THLs competency frameworks to life and incorporate them into the performance management process.
Own and continuously improve the effectiveness of performance management systems, tools and resources to ensure they are meeting the organization's needs, including adoption, completion rates, quality of feedback, and manager consistency
Administrate the performance management process including determining timelines, providing support and gathering feedback on the PMP.
Ensure that all staff members are assigned and complete any compliance training required by THL and/or specific to their city, state, or country; this includes trainings on discrimination, sexual harassment, and IT security.
Partner with People Team leadership to embed compliance into organizational practices, ensuring policies and training not only meets requirements but also reinforce THL’s values and culture.
Create and maintain a management development program to equip new managers or aspiring managers with the skills required.
Working closely with the Directors of People to provide ongoing training and development opportunities to people managers. Facilitate monthly management meetings to encourage group learning and provide guidance.
Onboard new managers, organizing training sessions with The Management Center and supplemental monthly training.
Create, update, and deliver manager training and resources on People-related topics, performance evaluation, and general professional development.
Design, develop, and implement a “THL Leadership Academy” to upskill all managers and align leadership practices with THL’s values and leadership persona.
Design, create, procure, and deliver a variety of engaging learning materials, to suit differing learning styles. Ensure training content is current, effective, and utilizes best-in-class instructional design principles.
Identify training needs throughout the organization and create comprehensive plans and materials to address them.
Create, organize, plan, and present various forms of onboarding, orientation, and skills training for employees.
Oversee the Individual Development Plan (IDP) program; this includes identifying resources, guiding staff and managers in creating IDPs, and providing ongoing support throughout the development process.
Utilize instructional design methodologies to create structured, interactive training content that caters to diverse learning styles.
Establish metrics and evaluation methods, including manager effectiveness, employee feedback, training engagement, and performance adoption/utilization to assess the impact and effectiveness of training programs and make data-driven recommendations for continuous improvement.
Develop and maintain organizational communications and resources on learning and development, leveraging platforms such as THL Home (our intranet), Slack, Google Drive, and newsletters to ensure employees are well-informed about training and development events and opportunities.
Maintain up-to-date records of training and development activities, attendance, and results.
Manage the L&D budget, ensuring resources are allocated efficiently to maximize impact.

Benefits

Unlimited paid time off
The last Friday of every month off as a THL ‘Public Holiday’ called ‘Mend Your Heart Friday’
Enhanced sick pay
Generous bereavement leave
Generous personal emergency leave
Sabbatical leave
Enhanced parental leave
Health insurance
Life insurance
Retirement contributions
Internet allowance