Manager - Learning & Development

American ExpressPhoenix, AZ
Hybrid

About The Position

The Training Manager position offers an opportunity to be part of a multifaceted organization and help GCS navigate towards growth. This role requires expertise in instructional design, learning management systems, and training facilitation to create engaging, effective learning experiences that drive performance and capability across the organization. They will manage, support, and continuously improve our learning programs. The ideal candidate is not only technically proficient but also an excellent communicator—able to clearly present ideas, gather input, and influence cross-functional stakeholders to drive adoption and continuous improvement of our learning programs. This role is critical to ensuring a seamless learning experience for colleagues at all levels and supporting the broader learning and development strategy of the organization.

Requirements

  • Expertise in instructional design
  • Expertise in learning management systems
  • Expertise in training facilitation
  • Excellent communication skills
  • Ability to clearly present ideas
  • Ability to gather input
  • Ability to influence cross-functional stakeholders

Responsibilities

  • Manage, support, and continuously improve learning programs.
  • Create engaging, effective learning experiences that drive performance and capability across the organization.
  • Clearly present ideas, gather input, and influence cross-functional stakeholders to drive adoption and continuous improvement of learning programs.

Benefits

  • Competitive base salaries
  • Bonus incentives
  • 6% Company Match on retirement savings plan
  • Free financial coaching and financial well-being support
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities
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