Learning & Development Manager

Visa • San Francisco, CA

8d • Hybrid

About The Position

We are seeking an experienced and collaborative Learning & Development Manager to support the design, delivery, and continuous improvement of learning programs across the CMS (Commercial Money Movement Solutions) organization. This is a hands-on individual contributor role for someone who brings deep L&D experience and can independently manage training initiatives, stakeholder relationships, and learning operations.
This role is ideal for an L&D professional with strong experience in program coordination, stakeholder support, and learning operations. The L&D Manager will take ownership of key learning initiatives, partner closely with business stakeholders, and help ensure programs are effective, well-executed, and aligned with business needs.
The successful candidate will bring practical L&D expertise, strong project management skills, and the ability to independently manage learning initiatives from discovery through implementation and evaluation.
This is a hybrid position. Expectation of days in office will be Tuesday, Wednesday and Thursday.
This role is not eligible for immigration/sponsorship, including but not limited to J-1, F-1, CPT, or OPT and employment-based sponsorship such as: H-1B, H-1B1,E-3, O-1, TN and any EAD card holders that may need assistance in the future.
This role is not eligible for relocation.

Requirements

• 5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD
• 6+ years of experience in learning experience design.
• Strong hands-on experience with: Articulate 360, timeline-based video editing software (Animaker, Synthesia), Camtasia, SnagIt, Adobe CC helpful but not required.
• Experience creating various modes of learning content, including video, audio, and interactive assets.
• Strong writing and storytelling skills across multiple learning formats.
• Demonstrated ability to translate complex, technical, or incomplete source material into clear, learner-focused content.
• Strong AI fluency, with experience using AI tools for learning design and content creation.
• Demonstrated interest in continuously learning and applying new tools, technologies, and AI-enabled approaches.
• Strong problem solving skills and the ability to work independently in a collaborative environment.

Nice To Haves

• 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
• Experience with the following is helpful, but not required: HighSpot, Nomadic Learning platform, Degreed

Responsibilities

• Partner with business stakeholders to identify training needs and support development of solutions.
• Design and develop end‑to‑end learning experiences for technology and sales audiences, delivering clear, narrative‑driven, learner‑centered content from complex and evolving material.
• Evaluate program effectiveness and recommend improvements.
• Leverage AI tools throughout the learning lifecycle—from ideation, scripting, and storyboarding to assessment creation, and rapid iteration—and thoughtfully embed AI into learning experiences.
• Stay current on learning experience design trends, digital learning technologies, and AI advancements.
• Contribute ideas that evolve the team’s learning standards, templates, and development workflows.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees