Program Manager - Culture & People Development
About The Position
This is a Program Manager role that serves as an individual contributor on the Culture & People Development team, reporting to the Director of Culture, People Development & People Analytics. The role is Bay Area-based with expected onsite responsibilities in our San Francisco office. Your time will be split between two focus areas: (1) learning enablement, with an emphasis on AI upskilling and change management, and (2) workplace culture and learning experiences delivered across hybrid, virtual, and in-person formats. You will own and evolve an existing program portfolio focused on supporting our individual contributors and cross-functional teams while also building new initiatives where the strategy may not yet be defined.
Requirements
- 3+ years of project management experience
- Bachelor's degree
- 5+ years of program, project management, or training/learning experience
- Bachelor's degree or equivalent professional experience
- Hands-on experience with AI tools in a professional context
- Experience managing cross-functional projects from inception to completion where the business problem or solution may not be fully defined
- Ability to manage concurrent people programs with unique audiences and competing timelines while proactively clearing blockers
- Experience planning and delivering hybrid and in-person learning experiences, with a history of using data to measure program effectiveness and inform improvement
- Strong written, visual, and verbal communication skills, with the ability to transform requirements into clear documentation, compelling content, and regular stakeholder updates
- Ability to facilitate engaging learning environments, ask probing questions that surface stakeholder needs, and dive deep into root causes and motivations
Nice To Haves
- Bachelor's degree or equivalent, or experience in instructional design with a software technology company
- Experience managing vendor relationships end-to-end: procurement, contract renewals, and ongoing partnership management
- You watch, stream, or are genuinely curious about Twitch, gaming, or live entertainment
Responsibilities
- Partner with cross-functional leaders to design learning experiences that accelerate skill development and support change management across the company, with a particular focus on AI.
- Own end-to-end management of a hybrid culture and learning portfolio, including vendor-delivered workshops, "by request" team learning sessions, and flagship in-person events at our San Francisco HQ.
- Create and iterate on program communications, learner-facing content, and learning platform materials that drive visibility and engagement.
- Define success metrics, drive timely decisions, and proactively identify and mitigate risks to keep programs on track and continuously improving.
Benefits
- Medical, Dental, Vision & Disability Insurance
- 401(k)
- Maternity & Parental Leave
- Flexible PTO
- Amazon Employee Discount
- sign-on payments
- restricted stock units (RSUs)
- health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
- 401(k) matching
- paid time off
- parental leave
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
