People & Culture Manager

Pacific Hospitality Group•Napa, CA

1d•Onsite

About The Position

The People & Culture Manager plays a critical leadership role in fostering a high-performance, engaged, and inclusive workplace for a large-scale resort operation of approximately 550 team members. This position partners with operational leaders to drive culture, ensure compliance, develop talent, and deliver exceptional team member experiences aligned with the resort’s values and service standards.

Requirements

Bachelor’s degree in Human Resources, Business Administration, or related field (or equivalent experience)
5–8+ years of progressive HR experience, preferably in hospitality or resort environments
Experience supporting large, diverse workforces (300+ team members preferred)
Strong knowledge of California labor laws and HR best practices
Demonstrated success in employee relations and conflict resolution
Excellent communication, coaching, and leadership skills
Relationship building and influence
Problem-solving and sound judgment
Confidentiality and integrity
Adaptability in a fast-paced environment
Strong organizational and time management skills

Nice To Haves

Spanish language proficiency
Workday Experience

Responsibilities

Champion a positive, inclusive, and service-driven culture reflective of the resort’s values
Lead team member engagement initiatives, surveys, and action planning
Oversee recognition programs, events, and communication strategies
Serve as a visible and approachable resource for all team members
Provide guidance and resolution on employee relations matters, including conflict resolution, investigations, and corrective action
Ensure fair and consistent application of policies and procedures
Coach managers on leadership effectiveness and team dynamics
Partner with department leaders to recruit, hire, and retain top talent
Oversee onboarding programs to ensure a seamless and engaging new hire experience
Support workforce planning for seasonal and high-volume staffing needs
Drive leadership development and training programs
Identify skill gaps and create learning opportunities for team members
Support succession planning and internal career growth initiatives
Ensure compliance with all federal, state (California), and local labor laws
Maintain HR policies, procedures, and team member handbook
Oversee payroll support, benefits administration, and HRIS systems
Ensure proper documentation and recordkeeping practices
Promote a strong safety culture and partner with leadership on risk management initiatives
Support workers’ compensation processes and return-to-work programs
Champion wellness initiatives for team members
Act as a trusted advisor to department leaders on all people-related matters
Analyze HR metrics (turnover, engagement, labor trends) to inform decisions
Support organizational changes and continuous improvement initiatives