People & Culture Manager
About The Position
Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth. The People & Culture Manager plays a critical leadership role in fostering a high-performance, engaged, and inclusive workplace for a large-scale resort operation of approximately 550 team members. This position partners with operational leaders to drive culture, ensure compliance, develop talent, and deliver exceptional team member experiences aligned with the resort’s values and service standards.
Requirements
- Bachelor’s degree in Human Resources, Business Administration, or related field (or equivalent experience)
- 5–8+ years of progressive HR experience, preferably in hospitality or resort environments
- Experience supporting large, diverse workforces (300+ team members preferred)
- Strong knowledge of California labor laws and HR best practices
- Demonstrated success in employee relations and conflict resolution
- Excellent communication, coaching, and leadership skills
- Relationship building and influence
- Problem-solving and sound judgment
- Confidentiality and integrity
- Adaptability in a fast-paced environment
- Strong organizational and time management skills
Nice To Haves
- Spanish language proficiency is strongly preferred
- Workday Experience a plus
Responsibilities
- Champion a positive, inclusive, and service-driven culture reflective of the resort’s values
- Lead team member engagement initiatives, surveys, and action planning
- Oversee recognition programs, events, and communication strategies
- Serve as a visible and approachable resource for all team members
- Provide guidance and resolution on employee relations matters, including conflict resolution, investigations, and corrective action
- Ensure fair and consistent application of policies and procedures
- Coach managers on leadership effectiveness and team dynamics
- Partner with department leaders to recruit, hire, and retain top talent
- Oversee onboarding programs to ensure a seamless and engaging new hire experience
- Support workforce planning for seasonal and high-volume staffing needs
- Drive leadership development and training programs
- Identify skill gaps and create learning opportunities for team members
- Support succession planning and internal career growth initiatives
- Ensure compliance with all federal, state (California), and local labor laws
- Maintain HR policies, procedures, and team member handbook
- Oversee payroll support, benefits administration, and HRIS systems
- Ensure proper documentation and recordkeeping practices
- Promote a strong safety culture and partner with leadership on risk management initiatives
- Support workers’ compensation processes and return-to-work programs
- Champion wellness initiatives for team members
- Act as a trusted advisor to department leaders on all people-related matters
- Analyze HR metrics (turnover, engagement, labor trends) to inform decisions
- Support organizational changes and continuous improvement initiatives
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
251-500 employees
