Program manager, Basecamp

LeadStack Inc.•San Francisco, CA

14h•Onsite

About The Position

LeadStack Inc. is seeking a Program Manager for their Basecamp program. This role involves leading day-to-day operations for Basecamp cohorts, ensuring a smooth learner experience, and managing all aspects of cohort administration and communication. The Program Manager will also be responsible for coordinating with Subject Matter Experts (SMEs) and maintaining program operations, including managing the program calendar, triaging requests, and producing a monthly program scorecard. This is an onsite role in San Francisco, with some monthly travel required for events, and is expected to last 6+ months.

Requirements

4+ years in program coordination, event operations, L&D operations, or executive support with heavy logistics ownership
Track record running recurring in-person programs (onboarding cohorts, training events, offsites) with 20+ participants
Highly organized, detail-obsessed, and comfortable chasing senior stakeholders for deliverables
Strong written comms; can draft participant-facing emails and Slack posts without heavy editing
Fluent in Google Workspace, Slack, and at least one project tracker (Asana, Linear, or similar)

Nice To Haves

Experience in a sales/GTM enablement, L&D, or People Ops function at a high-growth tech company
Familiarity with LMS tooling or survey platforms
Comfort building lightweight dashboards in Sheets or Looker Studio

Responsibilities

Run day-of logistics for each Basecamp cohort: room setup, AV checks, materials, catering, timekeeping, breakout room coordination
Improve the learner experience, including prizes and recognition
Capture cohort photos and post recap highlights to internal Slack channels
Maintain the cohort roster as the single source of truth: pull new-hire start dates from the People team, assign participants to cohorts, track attendance and completion
Own participant comms end-to-end: welcome emails, pre-work instructions, calendar invites, cohort Slack channel setup, reminder nudges
Distribute post-session surveys, compile NPS and verbatim feedback, and maintain the running program dashboard
Schedule and confirm SME speakers for each cohort, chase slide submissions to deadline, and maintain a backup speaker bench
Keep the Basecamp run-of-show document current and update it after every cohort retro
Own the Technical Productivity program calendar: cohort dates, blackout weeks, company event and holiday collisions
Triage inbound enablement requests into a backlog for weekly review with the hiring manager
Maintain Asana board hygiene so program status is always current
Produce a monthly program scorecard: cohorts run, attendees, completion rate, NPS