Burton Guide Basecamp Team

Burton•Burlington, VT

6d•Hybrid

About The Position

The Burton Guides are looking for an experienced seasonal staff member to join their team full-time, year-round. This position is open to prior seasonal staff only, with a strong preference for those who worked during the Winter 2025/2026 season and have experience with the Gorgias platform. The daily responsibilities of this year-round role are the same as the seasonal position, but without seasonal start and end dates. The role requires leveraging tenure and perspective to identify gaps and collaborate on solutions during the off-season, assisting in training seasonal staff, and operating independently when appropriate. The start date for this role is as soon as possible.

Requirements

Minimum of one full winter season as a Burton Basecamp Guide.
A flexible, positive attitude built for fast-paced, high energy environments where change is the constant
Curiosity and the confidence to figure things out independently
Accountability and the confidence to say “I need help!”
Clear written and verbal communication skills; comfort with digital tools

Nice To Haves

Prior seasonal staff experience, specifically from Winter 2025/2026
Familiarity with Gorgias and Shopify

Responsibilities

Be the voice of Burton – via phone, chat and email – delivering best-in-class support
Guide customers through product, order and warranty questions with patience and expertise
Help riders find the perfect gear for their needs across Burton and Anon
Build one-on-one customer relationships, treating each interaction with care
Share feedback that helps evolve our customer experience and product development
Meet productivity and quality levels
Stay current on product launches, tech updates and training
Collaborate with eComm, Retail, Warranty and HQ teams to keep the stoke high
Participate in mentoring and coaching designed to help you grow