Burton Guide Basecamp Team

Burton • Montreal, QC

7d • Hybrid

About The Position

At Burton, we are a purpose-led brand rooted in snowboarding and the outdoors. We fight for the future of our people, planet, and sport. We aim to maximize our positive social impact and minimize our negative environmental impact while delivering high-quality performance products. As a global leader in snowboarding, we’re committed to diversity, equity, and inclusion for the long-term health of our company, sport, and community. Through these efforts, we aim to make snowboarding and the outdoors accessible to all.

The Burton Guides are on a mission to welcome one of our experienced seasonal staff to join us full time, year round. This posting is open to prior seasonal staff only, with a strong preference to have been on the team for Winter 2025/2026 and our transition to the Gorgias platform.

The daily work required of the year-round role is identical to the seasonal position, without the seasonal start and end dates. You’ll be expected to leverage your tenure and perspective to surface gaps and collaborate on solutions in the off-season, assist in training the seasonal staff, and operate independently whenever appropriate.

The start date for this role is as soon as possible.

Requirements

• Minimum of one full winter season as a Burton Basecamp Guide.
• A flexible, positive attitude built for fast-paced, high energy environments where change is the constant
• Curiosity and the confidence to figure things out independently
• Accountability and the confidence to say “I need help!”
• Clear written and verbal communication skills; comfort with digital tools

Nice To Haves

• Familiarity with Gorgias and Shopify are strongly preferred

Responsibilities

• BE the voice of Burton – via phone, chat and email – delivering best-in-class support
• Guide customers through product, order and warranty questions with patience and expertise
• Help riders find the perfect gear for their needs across Burton and Anon
• Build one-on-one customer relationships, treating each interaction with care
• Share feedback that helps evolve our customer experience and product development
• Meet productivity and quality levels
• Stay current on product launches, tech updates and training
• Collaborate with eComm, Retail, Warranty and HQ teams to keep the stoke high
• Participate in mentoring and coaching designed to help you grow

Benefits

• health insurance (medical, dental and vision)
• life insurance (company paid)
• flex spending
• short- and long-term disability insurance (company paid)
• great parental benefits
• 401k plan with company match
• HSA with company contribution
• fitness reimbursement
• paid-time-off
• season pass or reimbursement
• ride days
• pro deals
• gear credit through our seasonal incentive program
• mentoring network
• action groups

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed