Program Manager and Inside Sales – Military

Robin Industries, Inc•North Canton, OH

12d

About The Position

Manage military parts programs from opportunity identification and contract award through delivery and closeout. Develop new military business opportunities for rubber, plastic, and rubber-to-metal bonded products through inside-sales prospecting, customer engagement, market research, and proposal support. Coordinate cross-functional teams, ensure compliance with contractual and regulatory requirements, and serve as a primary customer contact to achieve program, revenue, quality, cost, and delivery objectives.

Requirements

Bachelor's degree in Engineering, Business Administration, Marketing, Supply Chain Management, or a related field.
Minimum of five years of program management, project management, technical sales, inside sales, or business development experience in a manufacturing environment.
Demonstrated ability to identify, research, qualify, and develop new business opportunities through proactive inside-sales activity.
Strong project planning, scheduling, budgeting, forecasting, and resource management skills.
Demonstrated ability to lead cross-functional teams while managing both active programs and a developing sales pipeline.
Strong analytical, problem-solving, organizational, negotiation, and decision-making skills.
Excellent written and verbal communication skills, including the ability to communicate technical and commercial information to customers and senior leadership.
Proficiency with customer relationship management systems, project management software, Microsoft Office applications, and related business systems.
Eligibility to obtain and maintain a security clearance, if required by applicable contracts.
Ability to manage competing deadlines, conduct consistent prospecting follow-up, and respond effectively to changing customer and business requirements.

Nice To Haves

Experience supporting military or defense customers, government contracts, or defense-industry programs.
Working knowledge of applicable FAR and DFARS requirements and government procurement processes.
Experience with rubber molding, plastics manufacturing, rubber-to-metal bonding, engineered components, or a related manufacturing technology.
Ability to interpret customer drawings, specifications, solicitations, statements of work, and contractual requirements.
Knowledge of Lean Manufacturing, Six Sigma, or other continuous improvement methodologies.
Project Management Professional (PMP) certification.

Responsibilities

Manage all phases of military parts programs, including opportunity transition, planning, execution, monitoring, delivery, and closeout.
Coordinate with Engineering, Production, Quality, Supply Chain, Finance, and other departments to translate military customer requirements into executable program plans.
Develop and maintain program schedules, budgets, resource plans, forecasts, performance metrics, and customer deliverables.
Monitor program performance, identify schedule, cost, quality, or supply risks, and lead corrective and mitigation actions.
Ensure compliance with military and government contract requirements, applicable FAR and DFARS provisions, quality standards, and customer-specific requirements.
Serve as a primary liaison between Robin Industries and military customers, prime contractors, distributors, and other defense-market partners.
Communicate program status, risks, issues, opportunities, and performance to customers and internal stakeholders.
Conduct risk assessments and develop mitigation plans to support on-time delivery and successful contract performance.
Work with cross-functional teams to resolve technical, production, quality, procurement, pricing, and delivery issues.
Identify and implement continuous improvement opportunities that enhance program efficiency, quality, responsiveness, and cost-effectiveness.
Conduct inside-sales prospecting to identify new military applications and opportunities for rubber, plastic, and rubber-to-metal bonded products.
Research military agencies, commands, prime contractors, subcontractors, platforms, solicitations, and procurement channels to build a qualified opportunity pipeline.
Initiate and maintain contact with prospective customers through telephone, email, virtual meetings, industry resources, and other approved outreach methods.
Qualify leads by assessing application requirements, technical fit, volumes, timing, competition, purchasing processes, and revenue potential.
Maintain accurate customer, contact, activity, quotation, and opportunity information in the company customer relationship management system and provide regular pipeline forecasts.
Coordinate requests for information, requests for quotation, proposals, cost estimates, samples, technical reviews, and follow-up activities for new military opportunities.
Partner with Engineering and Operations to evaluate manufacturability and product fit for molded rubber, plastic, and rubber-to-metal bonded components and assemblies.
Participate in contract and proposal reviews and negotiations, as needed, to align customer requirements, pricing, delivery commitments, and company capabilities.
Monitor military-market trends, procurement activity, customer needs, competitors, and relevant platforms to recommend business-development priorities.
Maintain accurate program, sales, customer, and contract documentation in accordance with company and contractual requirements.
Perform other duties as assigned.