Program Manager Analyst

Ducommun•Appleton, WI

13d•Onsite

About The Position

The Program Manager Analyst supports the Program Manager and oversees assigned programs and customers, ensuring activities and customer orders are carried out in accordance with contract requirements, schedules, and budgets. Accuracy and timely communication are critical in internal and external communications. The position is based at Ducommun’s Appleton, Wisconsin facility, which manufactures circuit boards for aerospace, defense, industrial, and medical industries. The analyst serves as a focal point for customer and buyer communication, coordinates customer requirements across internal departments, supports contract and fiscal management, and contributes to program growth and proposal development. The role also supports continuous improvement initiatives and helps ensure customer commitments align with the company’s capabilities and business interests.

Requirements

Bachelor’s degree or MBA in a business discipline.
Experience in an electronic or electrical manufacturing environment.
One to five years of customer service and contract administration experience; manufacturing experience is preferred.
Strong people-management and time-management skills.
Excellent verbal and written communication skills, including the ability to communicate professionally and effectively with customers and people at all organizational levels.
Experience in production control, contracts management, or project management.
Detail-oriented, positive, and friendly approach to customer service.
Computer proficiency, including Microsoft Word, PowerPoint, and Excel.
Team-oriented approach and a continuous-improvement outlook.

Nice To Haves

Experience with MRP systems.
Customer service and contract administration experience in a manufacturing environment.

Responsibilities

Represent the company in communications with customers and outside parties, other than suppliers, regarding assigned programs.
Flow customer requirements down to functional departments by initiating sales orders and managing backlog.
Notify management promptly of program cost or schedule impacts and coordinate company responses to customer inquiries and requirements.
Support the Program Manager in conducting customer surveys and gathering customer feedback.
Coordinate customer requirements with Operations Management and integrate program schedules with production planners to support contractual commitments and company goals.
Work with the Program Manager to communicate customer cost-reduction and process-improvement goals to management and coordinate responses demonstrating the company’s commitment to continuous improvement.
Assist the Program Manager in reviewing contracts, including terms and conditions, work statements, funding, performance periods, deliverables, and other customer general conditions.
Manage and track program compliance with purchase order requirements.
Manage customer accounts receivable in support of site functional metrics and assist Finance with invoice submission, late payments, and customer claims.
Create and manage program bookings and provide data for sales forecasts.
Maintain program bookings and sales tracking systems that support monthly company summary reports.
Plan and acquire follow-on business within lead-time constraints, and identify, strategize, and pursue new business opportunities where available.
Apply lean methodologies, Kaizen Events, Standard Work, and Value Stream Mapping.
Support the Program Manager and Proposal Team in developing, preparing, and submitting proposals for new and follow-on business.