Program Manager 4

Oracle•Nashville, TN

13d•$90,100 - $209,500

About The Position

The Training and Certification Program Manager will lead the development and delivery of customer and partner learning programs for OCI Dedicated Cloud solutions, including Dedicated Region and Oracle Alloy. The role builds a cohesive onboarding journey that helps customers and partners develop skills, demonstrate proficiency, and achieve the operational readiness needed to adopt OCI services successfully. The manager owns training strategy, role-based learning paths, certification program design, and onboarding governance, with a focus on accelerating time-to-value. The position coordinates multi-quarter initiatives across engineering, operations, security, compliance, and customer-facing teams, translating complex technical requirements into practical learning experiences and measurable outcomes. It involves developing varied learning content, creating guided learning paths and practical assessments, delivering certification programs, and establishing consistent onboarding methods and governance.

Requirements

Experience managing technical training, certification, customer onboarding, or partner enablement programs in an enterprise technology environment.
Ability to translate complex technical concepts into clear, engaging learning content for varied audiences.
Experience designing role-based learning paths, hands-on learning experiences, and assessments of practical proficiency.
Strong program management skills, including roadmap development, dependency management, risk resolution, and stakeholder reporting.
Working knowledge of cloud infrastructure concepts, including identity and access management, networking, security, and operations.
Ability to collaborate with technical subject matter experts and influence cross-functional teams.
Strong written communication, presentation, and facilitation skills.
Experience using performance metrics and learner feedback to improve program effectiveness.

Responsibilities

Develop and maintain documentation, presentations, videos, hands-on labs, and practical guides for technical and nontechnical audiences, incorporating security, privacy, compliance, and operational considerations for dedicated cloud environments.
Build structured learning journeys tailored to role, proficiency, and onboarding stage; define prerequisites, objectives, exercises, and readiness criteria for tenancy setup, landing zones, service configuration, and ongoing operations.
Partner with subject matter experts and certification stakeholders to define competency standards, assessment methods, and credential requirements; establish processes to evaluate proficiency and keep certifications current as services and operational requirements evolve.
Define onboarding stage gates, ownership, standard artifacts, and review checkpoints; develop onboarding plans, runbooks, and checklists that support consistent delivery and clear security and compliance readiness criteria.
Coordinate multi-quarter initiatives across engineering, operations, security, compliance, and customer-facing teams.
Own training strategy, role-based learning paths, certification program design, and onboarding governance.
Use performance metrics and learner feedback to improve program effectiveness.