Program Manager 4

Oracle•Nashville, TN

About The Position

The Training and Certification Program Manager will lead the development and delivery of customer and partner learning programs for OCI Dedicated Cloud solutions, including Dedicated Region and Oracle Alloy. The role builds a cohesive onboarding journey to help customers and partners develop skills, demonstrate proficiency, and achieve the operational readiness needed to adopt OCI services successfully. The manager owns training strategy, role-based learning paths, certification program design, and onboarding governance, with a focus on accelerating time-to-value. The role coordinates multi-quarter initiatives across engineering, operations, security, compliance, and customer-facing teams, translating complex technical requirements into practical learning experiences and measurable outcomes. Responsibilities include developing training materials, designing guided learning paths, leading certification program design and delivery, and establishing onboarding methodology and governance.

Requirements

Experience managing technical training, certification, customer onboarding, or partner enablement programs in an enterprise technology environment.
Ability to translate complex technical concepts into clear, engaging learning content for varied audiences.
Experience designing role-based learning paths, hands-on learning experiences, and assessments of practical proficiency.
Strong program management skills, including roadmap development, dependency management, risk resolution, and stakeholder reporting.
Working knowledge of cloud infrastructure concepts, including identity and access management, networking, security, and operations.
Ability to collaborate with technical subject matter experts and influence cross-functional teams.
Strong written communication, presentation, and facilitation skills.
Experience using performance metrics and learner feedback to improve program effectiveness.

Responsibilities

Develop training content, including documentation, presentations, videos, hands-on labs, and practical guides for technical and nontechnical audiences.
Incorporate security, privacy, compliance, and operational considerations of dedicated cloud environments into training materials.
Build structured learning paths tailored to role, proficiency, and onboarding stage.
Define prerequisites, learning objectives, practical exercises, and readiness criteria for tenancy setup, landing zones, service configuration, and ongoing operations.
Partner with subject matter experts and certification stakeholders to define competency standards, assessment methods, and credential requirements.
Establish processes for evaluating proficiency and keeping certifications current as services and operational requirements evolve.
Define onboarding stage gates, ownership, standard artifacts, and review checkpoints.
Develop onboarding plans, runbooks, and checklists that support consistent delivery and clear security and compliance readiness criteria.
Coordinate multi-quarter initiatives across engineering, operations, security, compliance, and customer-facing teams.
Use performance metrics and learner feedback to improve program effectiveness.

Benefits

Medical, dental, and vision insurance, including expert medical opinion
Short-term disability and long-term disability
Life insurance and AD&D
Supplemental life insurance for employees, spouses, and children
Health care and dependent care flexible spending accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off, including flexible vacation for eligible salaried employees or accrued vacation for other eligible employees
11 paid holidays
Paid sick leave
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal benefits
Voluntary auto, homeowner, and pet insurance
May be eligible for bonus and equity